Field Service Engineer

7 days ago

Dublin Pike, Ireland Manning Global AG Full time

Overview Our client, a leading global ICT service provider, is recruiting for a Field Service Engineer to join their business in Ireland .
Position Title: Field Service Engineer
Position Type: One-year rolling contract
Start Date: ASAP
Location: Dublin office and Client site
Contact: Alen Lalic | +49 (0) 89 23 88 98 53
Responsibilities Lead field technical operations to ensure compliance with Service Level Agreements (SLAs) for PV, Battery Energy Storage Systems (BESS), Data Center (DC), and EV charging products, while fostering the development of a localized service ecosystem.
Client Satisfaction: Resolve live network issues within SLA parameters for PV, BESS, DC, and Charging products. Manage spare parts to ensure quick problem resolution and implement preventive measures to avoid future occurrences.
Delivery Quality: Conduct field audits for installation partners to ensure adherence to Clients's technical standards. Carry out random site checks and issue quality deficiency reports as needed.
Proactive Maintenance: Implement contractual preventive maintenance to ensure seamless operation of products on the live network.
Installer Enablement: Provide quarterly technical training to installers and oversee the resolution of local hotline KPIs.
Requirements Candidates should have at least 1 year of experience in PV, BESS, DC, or EV charging. A strong understanding of high-voltage fields is preferred. Alternatively, entry-level candidates with a strong willingness to learn and grow in the role will also be considered.
Bachelor degree or above
Fluency in English is required, with the ability to explain technical protocols to installers. Strong verbal and written communication skills are essential.
Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with local installers, partners, and team members.
Time Management and Adaptability: Ability to work under pressure, meet deadlines, and manage targets while adapting to changing situations. On-call readiness for emergency dispatch is required.
Planning and Organizational Skills: Ability to work according to outlined processes, manage multiple tasks, prioritize effectively, and maintain organized work processes to meet deadlines.
Proactive and Detail-Oriented: Self-motivated with strong initiative, accurate execution, and ability to collaborate effectively within a team.
Additional role details Seniority level: Mid-Senior level
Employment type: Contract
Industries: IT Services and IT Consulting and Telecommunications
Note: This listing reflects the role as described by Manning Global AG. Some boilerplate or locale-specific postings may appear on the page but are not necessary for the refined description.

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