Content Reviewer

2 weeks ago

Dublin, Dublin City, Ireland CPL Full time
Content Reviewer

We are looking for French (African) speakers

Main responsibilities:

- Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content
- Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remaining knowledgeable about client's products and community standards
- Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggesting solutions

Skills & Competences:

- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems, and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time

Language Skills:

- Fluent level of French in oral and written communication, with an in-depth understanding of culture and social trends in the region - Congo and Francophone West Africa (DR Congo, Congo, Cote D'Ivoire, Cameroon, Burkina Faso, Benin, Senegal, Guinea, or Mali)
- Advanced level of English (at least B2 level)

Contract: Full-time, permanent

Compensation:

- €29,700 per year as base salary
- For the Evening shift: 25% Salary uplift for the late hours from 10pm to 2am (in total, around €33,000 per year)
- For the Evening shift: €12 per day (before tax) as the travel allowance
- %10 performance-based bonus paid quarterly
- Free meal on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between the Day shift (9am – 5:30pm) or the Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

- Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).

Why apply?

- Chance to work within a multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare, and pension contribution
- No previous experience required – full training is provided

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