Systems Analyst

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Systems Analyst - Permanent - European Technology

Location:

Dublin, IE

Description:

- Full Time, Permanentposition
- Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed hereBenefits (life-careers.com)

Role Overview

As a Systems Analyst, you will support the optimisation of our business processes and systems, ensuring they meet high standards of efficiency and effectiveness. Your primary responsibilities will include assisting in the analysis of current business processes, identifying areas for improvement, and helping to implement innovative solutions to enhance operational efficiency. This role requires collaboration with stakeholders across our global entities to understand their needs, translating these into technical requirements, and working with IT teams to deliver robust systems and applications.

In addition to these responsibilities, you will play a key role in supporting the production environments across our varied application landscape in the following domains Finance, Actuarial, Human Resources, Facilities, Compliance, Audit and IT.

Team Background

- This role sits within our Business Applications team and reports to the Business Applications Manager.
- The Business Applications team is responsible for providing IT services and solutions to both shared and corporate functions, directly supporting end customers within our global business entities.
- The team interacts extensively with global business entities and corporate technology teams to ensure seamless integration and functionality of our systems.
- Our solutions encompass a wide range of technologies, including on-premises business applications, SaaS solutions, IT tools, bespoke application development, data platforms, integrations, and automation of business and IT processes.
- By collaborating closely with various stakeholders, the team ensures that our technology solutions meet the diverse needs of our global operations, driving efficiency and innovation across the organisation.

More specific responsibilities will include

As a Systems Analyst this role will involve:

- Process Improvement: Identify inefficiencies in business processes and implement effective solutions to achieve significant improvements.
- System Integration: Ensure seamless data flow between different departments and systems through effective integration of business systems.
- Stakeholder Collaboration: Facilitate communication and collaboration between business units and IT teams, ensuring business needs are accurately translated into technical requirements and solutions.
- Project Success: Contribute to the successful delivery of projects by providing technical expertise and support.
- Production Support: Assist in monitoring and maintaining production systems and ensure documentation is up to date.
- Sustainment: Lead the troubleshooting and resolution of complex incidents/problems, determining root causes and developing new approaches, tactics, and initiatives to resolve issues.

What you will need to be successful in the role

The ideal candidate will have/be:

- Degree qualified or equivalent with 5+ years' experience working in the financial services industry.
- A strong understanding of business processes and how they interact with IT systems. This includes knowledge of common business functions such as finance, operations, and customer service.
- Familiarity with the stages of the Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance.
- Knowledge of ITIL service management principles and practices.
- Working in an agile working environment with regular change, at pace and to tight deadlines.
- Support of production systems from incident to root cause analysis, problem resolution, testing, and releasing to production.
- The successful candidate will Provide global support during critical quarter end reporting timelines, which will require working / being on call across North American and European time zones.
- Demonstrated expertise in business/systems analysis, including requirements gathering, process mapping, and functional specification documentation.
Core IT tools including SQL, MS Office (PowerPoint, Excel, Word, Visio), SharePoint, Jira, Confluence, TestRail, ServiceNow.

Key Competencies

- Communication and Influencing
- Drive for Results
- Planning and Organising
- Problem Solving and Decision Making
- Team Working and Cross Functional Collaboration

About us

Canada Life Group is the top-level European holding company for Great-West Lifeco's European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man.

European Technology sits within Canada Life Group and encompasses the technology community across all European entities - Irish Life Group, Canada Life UK, Canada Life Europe, as well as Central Technology Services - Europe. European Technology supports the business strategy and collaboration of technology across all European divisions. There are multiple IT units within European Technology, each with its own individual set of technology platforms.

European Technology has evolved significantly and is now focused on bringing market-leading speed, agility, cost efficiency, and risk mitigation to enable the delivery of strategies across the European businesses. To meet these challenges, a new strategy has been established, driving forward our commitment to innovation and excellence.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role.

Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

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