Chrome Enterprise Onboarding Consultant
4 weeks ago
Chrome Enterprise Onboarding Consultant - Google Chrome (German Bilingual) MarketStar is seeking a Chrome Enterprise Onboarding Consultant to help businesses securely adopt Chrome Enterprise. The successful candidate will guide customers through onboarding, deliver product demos, resolve technical issues, and build lasting relationships.
About MarketStar : We believe in creating growth for our clients, employees, and community. We provide outsourced B2B demand, sales, customer success, and revenue operations solutions to innovative tech companies.
About The Chrome Enterprise Onboarding Consultant : This role offers an exciting chance to make a meaningful impact across industries. The consultant will facilitate the successful adoption of Chrome Enterprise solutions, act as a technical concierge, and resolve technical issues.
Location : Hybrid, Leopardstown, Dublin 18 (Tuesday, Wednesday, & Thursday in office)
What Will You Do?
Customer Adoption and Expertise: Facilitating the successful adoption of Chrome Enterprise solutions.
Technical Problem Solving: Serving as a technical concierge to resolve technical issues.
Effective Customer Interaction Tracking: Documenting customer interactions in CRM tools.
Supporting Large Deals: Assisting Support Specialists with significant deals.
Independent Customer Relationship Management: Proactively nurturing customer relationships.
Customer Query Resolution: Addressing diverse customer questions during the onboarding process.
What Will You Need to Succeed?
Ability to speak and write in German and English.
Bachelor's degree or equivalent experience.
1 year in customer success or CRM roles for SaaS products with strong performance track record.
Good understanding of enterprise software, specifically secure enterprise browsers.
2 years’ experience in customer success or resolution roles for a SaaS product.
Experience using CRM tools such as Salesforce.
Technical or customer engineering experience.
Ability to develop and grow senior-level relationships with clients.
What We Offer :
Comprehensive VHI Health cover from day one.
Structured training & career development opportunities.
Education reimbursement.
Paid birthday leave.
Personal Hardship Loan Program.
Mental health and 24/7 employee assistance program.
Bike To Work Scheme / Taxsaver Leap Card Scheme.
Top-performer and tenure awards.
The pay for this position is a basic salary per annum of €60,000 with an additional variable bonus component of €10,000. MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination.
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