Staff Salesforce Engineer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are looking for a Staff Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with partners from our Sales, Billing, and other downstream teams on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.

What will I be doing?

- Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.
- Work cross-functionally with other staff/principal engineers and managers to devise solutions to complex multi-system challenges.
- Advise on and help execute transformational systems projects.
- Actively participate in maintaining a culture of quality and consistency.
- Create observability in Quote-to-Cash systems.
- Ensure Quote-to-Cash system health.

What skills do I need?

- Proven track record of architecting and implementing complex Salesforce CPQ solutions that meet business and scalability needs
- Experience with Git
- Comfortable finding, investigating, and solving large, vague problems
- Comfortable communicating up and down organizational structures to the right level of detail depending on audience
- Capability to plan and sequence complex projects with significant ambiguity or risks
- Experience leading transformational projects with multiple stakeholders
- Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable
- Experience with Snowflake/ SQL / DBT
- Development experience outside Salesforce (Ruby)
- Experience with Gearset or CI / CD

We are a well-treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us

- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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