Business Development Manager

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Business Development Manager

We are looking for a Business Development Manager who will be responsible for managing existing retail accounts and securing new business opportunities through services like Tax Free Sales, Dynamic Currency Choice, and Media products.

The successful candidate will have the confidence and professionalism to engage with senior contacts within target businesses, from executives to individual store staff. Building and maintaining strong relationships will be key to success in this role.

As Business Development Manager, you will actively seek out new business opportunities, establishing connections with key decision-makers within target companies. This will involve using all available tools to gather important information. Additionally, you will schedule meetings with these contacts and present tailored proposals that highlight the value Global Blue can offer. Strong negotiation skills, the ability to handle objections, and a natural flair for closing deals will be crucial to securing new business.

Main duties and responsibilities

1. Build strong & close relationships with existing clients
2. Deliver agreed business targets
3. Fulfill account-specific contractual obligations
4. Develop and manage a new business pipeline
5. Collaborate with the Global Blue Technology team to create, deliver, and implement POS or PSP developments and other technology solutions
6. Coordinate store staff training activities within existing & new accounts
7. Manage relationships with UK POS companies and work with them to generate new business leads
8. Work with the Payments team to drive new business from partner companies
9. Negotiate account contracts
10. Manage customer relationships
11. Accurately use the Global Blue CRM system to capture opportunities, plan, record, and report activity

Key competencies

- High level of drive and tenacity
- Self-motivated, customer-focused, and target-driven
- Strong team player with the ability to work autonomously and use initiative
- Proven experience in winning new business
- Excellent at building and managing customer relationships
- Business acumen and understanding of all sales cycle stages
- Negotiation and influencing skills
- Strong communication and presentation skills
- Ability to sell the full product portfolio
- Effective priority planning
- Good knowledge of MS Office products

Business Knowledge/Educational Background

- Genuine sales talent with proven results orientation, passion, and determination
- Proven new business hunter, ideally in retail accounts
- Strong written and spoken English
- University degree preferred

Experience

- At least 2 years of proven experience in Business Development, ideally within Retail Services, Acquiring, or Payment Services

Additional information

- If you believe you are the right candidate, please apply by sending your CV and cover letter, including your salary expectations, via our company website. We are reviewing applications continuously and will fill the position once a suitable candidate is found.

At Global Blue, we believe that enhancing the shopping experience drives performance. Our mission is to connect shoppers and brands worldwide, simplifying shopping and boosting retailer performance. With over 40 years of industry expertise, we pioneered Tax Free Shopping and expanded into Payment and Post-Purchase solutions.

As a technology leader, we leverage innovative technology and data insights to add value at every touchpoint. We handle over 35 million Tax Free Shopping transactions annually and support payment partners with over 31 million transactions worldwide. Our post-purchase solutions serve over 47 million e-commerce shoppers. Listed on the NYSE, we generated €20bn in store sales and €311M in revenue in FY 2022/23.

Our diverse team of over 2,000 employees from more than 80 nationalities across 53 countries fosters a culture of empowerment, collaboration, and innovation. Join us to create a brighter future for the businesses we serve.

With Global Blue, enjoy the journey. Job ID JR0004262

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