Customer Support Representative 1 with German
3 weeks ago
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Reporting to: Team Lead 1, Customer Support Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in German and English Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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Customer Support Representative 1 with German
4 weeks ago
Limerick, Ireland Cook Medical Incorporated Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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Customer Support Representative 1 with German
3 weeks ago
Limerick, Ireland Cook Medical Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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Customer Support Representative 1 with Dutch
3 weeks ago
Limerick, Ireland Cook Medical Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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Customer Support Representative 1 with French
3 weeks ago
Limerick, Ireland Cook Medical Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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Customer Support Representative 1 with Dutch
4 weeks ago
Limerick, Ireland Cook Medical Incorporated Full timeOverviewThe Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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Customer Support Representative 1 with Dutch
6 days ago
Limerick, Ireland Cook Medical Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer...
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Customer Support Representative 1 with Spanish
3 weeks ago
Limerick, Ireland Cook Medical Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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Limerick, Ireland Cook Medical Incorporated Full timeOverview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...
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German Language Customer Support Specialist
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Limerick, Limerick, Ireland Cook Ireland Ltd Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Customer Support Representative with Tender Coordination to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers and ensuring that all tender-related tasks are handled efficiently.The ideal candidate...
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Tender Representative 1 with Italian
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Limerick, Ireland Cook Medical Full timeOverview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the...
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Tender Representative 1 with Italian
2 weeks ago
Limerick, Ireland Cook Medical Full timeOverview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the relevant...
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Tender Representative 1 with Spanish
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Limerick, Ireland Cook Medical Incorporated Full timeOverviewThe Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner.This role is also responsible for ensuring Cook Medical product pricing is updated on the relevant...
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Limerick, Limerick, Ireland viagogo Full timeAs a Global Customer Support Representative, you will be the face of our company, providing exceptional customer service and support to our clients worldwide. Your strong communication skills, empathy, and problem-solving abilities will enable you to excel in this role.This is an exciting opportunity to join our dynamic Seller Operations Team, where you will...
