Level 2 Helpdesk Engineer

3 weeks ago


South Dublin, Ireland Sigmar Recruitment Full time

About Your New Employer

Sigmar Recruitment have partnered with a leading Dublin based IT Managed Services provider as they embark on an exciting period of growth. We are looking for Microsoft Certified IT Engineers that have previous experience working in a Managed Services environment.

About Your New Job

- Resolve service/ticket requests assigned to you by the Helpdesk Manager.
- Be an escalation point for support tickets relating to your level of expertise.
- Communicate with clients to ensure that all their support issues are fully understood, and to keep them informed with developments and timelines.
- Deploy/migrate and document IT solutions for their client base.
- Introduce new technologies to the management team with the view of expanding their product portfolio.
- Maintain/update client site and project documentation as necessary.
- Assist other members of the team when delivering incident reports, ensuring the appropriate technical information is provided.
- Oversee, train, coach, and mentor Level 1 support team activities.

What Skills You Need

- Office 365 Administration: 3+ years’ experience including MS 365 tenancy portal, MS Azure portal, SharePoint Admin & Exchange Online Admin and troubleshooting experience.
- Firewall & Network Wired/Wireless deployment and troubleshooting.
- Experience with Intune deployment and management beneficial.
- Experience working with Windows Server 2016+ OS (Active Directory, DHCP, DNS).
- Accurate upkeep of the ticketing/time management system (PSA).
- Project Implementation Skills.
- Good customer relationship management.
- Attention to detail.
- Good understanding of industry IT solutions.
- Proven people management skills.
- Best practice customer service.
- Excellent communication, people, and relationship management skills.
- Experience in a similar role, preferably from a Managed Service Provider.

Qualifications – Some or all of the qualifications below

- 3rd level qualification in Computer Science or related field.
- CompTIA Network +.
- MCSA/MCSE.
- CCNA/SonicWALL/Unify Certification.
- MS Azure Intermediate.
- MS 102 Office 365.
- MD 102 UEM.
- AZ 104 Azure.

What’s on Offer

- Salary between 40 - 60K depending on experience.
- Ongoing training and development.
- Fast track promotion opportunities.

What’s Next

Apply now by clicking the “Apply Now

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