▷ (Apply Now) Estates Helpdesk Officer

Title: Estates Helpdesk Officer Department: Estate and Support Services Tenure: Full Time, Permanent Location: RCSI House, 121 St. Stephens Green, Dublin 2 Reporting to: Head of Operations, Estate and Support Services (or their nominee) Closing date: Monday 3rd of February RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health". We seek candidates whose experience to date has prepared them to contribute to our commitment to the "Race Equality Action Plan 2021-2024" at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks fifth in the world for "Good Health and Well- being" in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. About the Role RCSI Estate and Support Services are seeking a highly motivated person to join our award-winning team. This exciting role will be based in our new Estates Offices in our City Centre University Campus at St. Stephen's Green. Working with a team of Estates professionals, the Helpdesk Officer will be the face of the Estates Department, providing a world-class service to our clients, the students and staff of RCSI. This varied role will provide an opportunity for the right candidate to demonstrate their customer service, administrative and inter-personal skills, and to experience working in a fast paced yet supportive environment where professional and personal advancement is encouraged and nurtured. Specifically, the duties of the post are: To deliver a friendly and efficient Estate and Support Services Department helpdesk and administrative function. The role will involve providing administrative support to the Estates Office and completing various other administrative tasks under the direction of Estates Management. The successful candidate will often be the first point of contact for a student or staff member requiring the services of the Estate and Support Services Department, as such the candidate must be courteous and professional at all times and bring a very client and solution focused approach to their daily interactions with our stakeholders. The role will be office based and due to the person facing nature of the role only very limited opportunity for remote working is possible. The role will require a high level of office administration skills and computer literacy, and ability to navigate and operate various software systems, such as: o Trackplan FM (RCSI's CAFM platform) o Flowscape (RCSI's desk & room booking platform) o Teamwork (RCSI's project software) o Microsoft Office Suite: Word, Excel, Powerpoint (full training will be provided on the various systems as required) The role will involve logging maintenance and other helpdesk queries and assigning these to the relevant Estates resources, and providing regular updates through to completion of the task - an ability to work on one's own initiative in this regard is essential. An understanding or prior experience of maintenance operations and planned preventative maintenance schedules is advantageous. The role may also involve supporting colleagues in other areas of the Department, such as Capital Projects, H&S and Campus Services, and/or other duties as instructed. The role requires a high level of attention to detail, ensuring information is kept up to date and accurate across the various software platforms utilized in RCSI Estates. Knowledge & Experience: The successful candidate will ideally possess and demonstrate the following: Having excellent interpersonal skills, communication skills and a strong customer service ethos is essential for the role. Strong organisational and administrative skills with the ability to focus on and produce results and prioritise objectives. Some technical experience and/or experience working within a Facilities Management or similar Estates Department would be advantageous. Excellent people skills and the ability to communicate professionally and build strong relationships at all levels. Ability to work on one's own initiative to manage to manage a busy workload efficiently and to prioritise key tasks. A high level of confidentiality and understanding of data protection (GDPR). Excellent written and spoken English Language skills. Experience of working within a result driven dynamic environment. We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application - we'd love to hear from you . Employee Benefits RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. Below are some additional benefits available to you as an RCSI employee: Minimum of 20 days annual leave, plus an additional 6.5 Privilege days Flexible/hybrid working options for colleagues across many roles Additional leave options incl. paid maternity leave, paternity/parental leave, study leave 7% Employer pension contribution Onsite gym €10 per/mth incl. classes and PT sessions Childcare support 20% discount at Giraffe Free eye test and annual flu vaccination TaxSaver commuter tickets and Bike to Work schemes A site sustainability team focusing on the environmental initiatives; Green Campus Initiative Competitively priced café and restaurant Equality, Diversity & Inclusion forums, and network groups Employee assistance programme with Spectrum Life Learning and Development training programmes incl. LinkedIn Learning for career progression Discounted services incl. GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brands Sports and social club incl. yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQ Ticket Draws for events including; Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy events Note: This job description may be subject to change to reflect the evolving requirements of the Department and RCSI in developing healthcare leaders who make a difference worldwide. Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race. If you have any particular requirements for your interview, please notify the Human Resources Department at your earliest convenience .