Assistant Housing Officer

19 hours ago


Dublin, Ireland FRS Recruitment Full time

The Role

My client, a well-established non-profit organisation is seeking an experienced Assistant Housing Officer to join their operations in Blanchardstown, Dublin 15. This is a full time, office-based, 6 month fixed term contract.

Tasks & Duties

Deliver Comprehensive Housing Management Services

- Ensure tenants receive a high-quality housing management service.

- Recover rent arrears effectively and meet set targets.

- Address tenancy agreement breaches promptly and resolve issues efficiently.

- Maintain high standards in customer interactions and ensure properties are let within target times.

Support Housing Officers and Estate Management

- Assist Housing Officers in identifying and implementing estate improvements.

- Encourage resident engagement initiatives and foster community involvement.

- Provide support in managing anti-social behaviour (ASB) cases and other tenancy breaches.

Collaborate with Internal and External Partners

- Coordinate with internal departments and external agencies to ensure smooth planning and delivery of new developments.

- Oversee timely completion of health and safety checks and inspections by Housing Officers.

Enhance Customer Experience and Service Delivery

- Actively engage tenants to gather feedback on service quality and drive continual improvement.

- Support the development of customer service policies, including customer complaints management.

Maintain Accurate Records and Monitor Performance

- Ensure accurate updates of computerised systems, including Civica Cx, RTB portal, occupancy returns, rent reviews, and data spreadsheets.

- Generate and maintain monthly and quarterly performance reports.

Additional Duties and Compliance

- Perform tasks to ensure the effective running of services, including administrative, financial, and health & safety responsibilities.

- Promote and adhere to regulatory requirements, such as GDPR, RTB legislation, and Housing Regulator standards.

- Undertake other duties as directed to meet the evolving needs of the organisation.

Experience, Knowledge & Qualifications

- A minimum of four year's experience in client services, high-level customer support, or a dynamic administrative role involving complex responsibilities.

- Excellent administration skills with proficiency in MS Word, Excel and Outlook.

- Excellent communication skills both written and verbal.

- Strong analytical and reporting skills.

- Extensive knowledge of social and affordable housing and of tenancy management.

- A full clean license with access to own vehicle is essential for this role.

- All candidates must currently reside within a commutable distance with full working rights.

For further information please contact Sabrina on 086 127 5159



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