▷ 15h Left Tenant Support Officer

19 hours ago


Dublin, Ireland FRS Recruitment Full time

The Role

My client, a well-established non-profit organisation is seeking an experienced Tenant Support Desk Administrator to join their operations in Blanchardstown, Dublin 15. This is a full time, office-based, 12 month fixed term contract.

As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants.

Tasks & Duties

- Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenant's interests. Escalate issues to colleagues or external stakeholders as needed to facilitate resolution.

- Mission Integrity: Uphold the organisations mission of sustainable, income-based rental housing by fostering positive rent account relations with tenants and cultivating vibrant, pride-filled neighbourhoods.

- Collaboration & Service Standards: Work collaboratively with colleagues, operational partners, and stakeholders to maintain and exceed high service standards.

- Administrative Excellence: Support service delivery through effective data management, correspondence, and maintaining comprehensive administrative systems.

- Major Administrative Projects: Play a key role in managing projects such as processing household income assessments, fulfilling RTB regulatory requirements, and producing reports, newsletters, and other tenant communications.

- Tenant Engagement Support: Assist in preparing newsletters, publicity materials, and other resources to support the organisations Tenant Engagement Strategy and foster tenant awareness.

- Rent Management: Monitor rent accounts, ensure early notification of arrears, and implement rent arrears control procedures in partnership with Housing Officers. Update systems such as Civica Cx with accurate rent arrears actions.

- Tenant Communications: Coordinate the production and distribution of quarterly rent statements, advise tenants accordingly, and respond promptly to tenant correspondence, emails, and queries.

- Allocation Records & Tenancy Documentation: Maintain accurate applicant lists and tenancy allocation records, prepare and dispatch tenancy documentation, and ensure CX systems are updated regularly.

- Compliance & Reporting: Manage annual returns for allocations and lettings, ensure adherence to RTB, GDPR, and Housing Regulator standards, and support filing systems for compliance and operational efficiency.

- Community Engagement: Support community activities in designated estates and collaborate flexibly with team members to deliver excellent tenant-focused service.

- Operational & Safety Tasks: Perform tasks essential to the daily operations of the housing service, including health and safety duties, financial procedures, and participation in training and business development plans.

Experience, Knowledge & Qualifications

- A minimum of two year’s experience in a client-services or complex customer service role.

- A third level qualification in business administration, social/property or equivalent.

- Excellent customer service and administrative skills.

- Excellent interpersonal skills with a strong customer focus.

- Excellent communication skills both written and verbal.

- Experience of voluntarism, community participation, or social entrepreneurship is highly desirable

- Candidates must currently reside within a commutable distance with full working rights.

For further information please contact Sabrina on 086 127 5159


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