Support Officers New

9 hours ago


Dublin, Ireland CPL Full time

My client who is responsible for support services and based in Dublin City Centre is seeking a customer support administrator for immediate start to join their team. This role will have a contract with review for extension and will involve hybrid working.

The successful candidate will be responsible for but not limited to

· Providing excellent levels of customer service

· Look after customer queries logged through ticket handling system within SLA agreements

· Provide, update and evaluate ongoing processes and procedures

· Review and analyse information from our clients’ customers

· Provide and complete reports

· Process applications forms

· Provide general financial information such as Payment updates

· Response to queries by both phone ad email

· Other ad hoc general administration and customer service task

The successful candidate will be required to have

· At least one years’ experience within Customer Service or Call Centre

· At least one year experience within administration or finance

· Proficient in MS Office

· Knowledge of Sharepoint



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