Claims Motor Engineering Manager

OUTsurance Ireland – Dublin (Full Time, On‑Site, with Remote Working Flexibility for Field Inspections)

OUTsurance is Ireland’s newest insurer, bringing fresh energy to the market with a strong customer‑first philosophy. We offer both home and motor insurance products and are committed to making a positive impact on the Irish insurance industry—delivering outstanding service, fair outcomes, and genuine care for our customers when they need us most.

As part of our continued growth, we’re building a high‑performing Motor Claims team. We’re now looking for an experienced Motor Assessor to join our team and help us deliver best‑in‑class motor claims outcomes.

About the Role

This is a hands‑on technical role that will see you take ownership of complex and high‑value motor damage claims, carrying out desktop assessments and field inspections where needed. You will also act as the in‑house technical expert for the motor claims function, supporting our claims advisors with technical queries and ensuring quality outcomes for both OUTsurance and our customers.

You will play a key part in helping us establish and grow our motor claims capabilities, with additional responsibilities including:

- Carrying out desktop assessments of vehicle damage claims.

- Conducting field inspections and damage assessments when necessary.

- Acting as a technical referral point for claims advisors on repair methodologies, pre‑accident values, repairability vs. total loss decisions, and salvage matters.

- Assisting in the development and technical training of the Motor Claims team.

- Supporting the procurement and management of motor service providers, including repairers, salvage agents, hire companies, and engineers.

- Reviewing and validating repair estimates and engineering reports to ensure fairness and cost‑effectiveness.

- Helping to build and refine motor claims procedures, technical guidelines, and assessment frameworks.

- Ensuring compliance with OUTsurance quality standards, Central Bank of Ireland regulations, and Consumer Protection Code obligations.

About You

We’re looking for a technically strong, solutions‑focused motor expert who is passionate about delivering fair and efficient claim outcomes, while safeguarding insurer interests.

Required Experience

- 5+ years’ experience as a Motor Assessor, Engineer, Vehicle Damage Estimator, or similar role.

- Proven experience handling complex or high‑value motor claims, including both high value repairs and total losses.

- Strong understanding of repair methodologies, vehicle valuation, depreciation, and salvage processes.

- Proficient with vehicle estimating systems (e.g., Audatex or similar).

- Excellent report writing and negotiation skills.

Preferred (but not mandatory)

- APA (Accredited Product Adviser) qualification or higher.

- Relevant technical qualification in Automotive Engineering, Vehicle Repair, or similar field.

- Experience working with or managing service providers (e.g., repair networks, salvage agents).

- Experience contributing to technical procedure development, audits, or quality control frameworks.

Personal Attributes

- Customer‑centric approach balanced with strong technical judgment.

- Strong communicator — able to explain technical findings clearly and professionally.

- Pragmatic and solutions‑oriented.

- Comfortable working in a fast‑paced, entrepreneurial environment.

- A team player who enjoys mentoring and supporting others.

Why Join OUTsurance?

- Help shape a modern, customer‑focused insurer from the ground up.

- Be part of a growing, agile organisation that values fresh thinking and initiative.

- Competitive salary package, benefits, and career growth opportunities.

- Opportunity to help build Ireland’s best‑in‑class motor claims service.

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