Call Centre Analyst

1 day ago


Dublin, Ireland Sigmar Recruitment Full time

Call Centre Analyst – Temporary Contract (12 months)

€50,000 - €58,000 DOE
Dublin, Republic of Ireland
Full-Time

About the Role

We are seeking a Call Centre Analyst to join a dynamic and fast-paced team within a global organisation known for its customer-centric approach and innovative solutions. This company is focused on delivering high-quality experiences and continuously improving operational performance. In this role, you will analyse call centre data, evaluate customer interactions, and identify opportunities to enhance efficiency and service quality.

Key Responsibilities

1. Reviewing and analysing call centre performance data.
2. Listening to customer calls to identify trends, challenges, and areas for improvement.
3. Producing clear and actionable reports to communicate findings to stakeholders.
4. Collaborating with teams to implement recommendations and track their success.
5. Building and maintaining dashboards to visualise key performance metrics.
6. Combining data-driven insights with an understanding of customer behaviour to recommend improvements.

Skills and Experience Required

1. Strong proficiency with data analysis tools (e.g., Excel, Power BI, Tableau, or similar).
2. Excellent analytical and problem-solving skills, with the ability to identify patterns and trends.
3. Experience in a call centre or customer service environment is highly desirable.
4. Strong listening and interpersonal skills to assess both data and human interaction.
5. Confident presentation skills, with the ability to communicate complex ideas in a clear, concise manner.
6. A proactive approach to identifying and solving problems.

What’s on Offer

1. Competitive salary: €50,000 - €58,000 DOE.
2. Flexible and hybrid working arrangements.
3. A collaborative and supportive work environment.

How to Apply

Ready to take the next step? Click “Apply Now” or email Jack Breslin at jbreslin@sigmar.ie.

#J-18808-Ljbffr



  • Dublin, Ireland Vhi Full time

    Role Title: Administrator (Call Agent) Role Location: Old Naas Road Company: Vhi Health and Wellbeing Dac A full-time and permanent position has arisen within Vhi for Administrator role, the Administrator will provide excellent administrative support to the dedicated Vhi Swiftcare Clinic/Clinical Call Centre. The administrator will work across a 7 day...

  • IT Support Analyst

    2 weeks ago


    Dublin, Ireland Executive Edge Full time

    IT Support Analyst Our clients, based in Dublin 22, are looking to recruit an experienced IT Support Analyst to join their team for an initial 12 month contract. The Support Analyst will provide level 1 support to end users for all desktop, hardware and software issues. The role will be Hybrid. The Role: - Provide a comprehensive 1st line support service...


  • Dublin, Ireland Executive Edge Full time

    Telecommunications Product Safety Compliance Analyst Our client, based in the City Centre, is looking for an outstanding candidate for a new role as a Product Compliance Analyst to join their team. This is an excellent opportunity to join a growing team. The Role: Investigating and managing multiple product compliance cases and following up, as appropriate,...

  • Test Analyst

    2 weeks ago


    Dublin, Ireland Sabeo Holdings Ltd Full time

    Quality Assurance , Test Analyst 6 month contract Dublin city centre/Remote Responsibilities: Produce structured test plans based on functional requirements Develop comprehensive test cases for System, UAT and Regression testing (both automated and manual) Creating, executing and recording the results of test cases Tracking of progress of test phase and...

  • Pricing Analyst

    2 weeks ago


    Dublin, Ireland LINCOLN RECRUITMENT Full time

    My client, a leading company in the leasing industry, is hiring a Pricing Analyst - Remarketing as part of their expansion into the Irish market. The role will play a critical part in developing pricing models for the remarketing of their key products across North America. Required experience: Bachelors Degree in Maths/Statistics, Computer Science, Economics...

  • QA Test Analyst

    2 weeks ago


    Dublin, Ireland Sabeo Holdings Ltd Full time

    QA Test Analyst 6 month contract Dublin city centre/Hybrid Our high profile client based in Dublin city centre is actively seeking an experienced QA Test Analyst to join their team. You will work as part of the IT QA testing team and align with the best test management practices with a focus on assuring the quality of the mission critical...


  • Dublin, Ireland BARDEN Full time

    Senior FP&A Analyst (Irish Tech) – Dublin City Centre Barden are delighted to have been exclusively engaged by an Irish tech company to invite an FP&A professional to join their finance team. The company is private equity backed by leading and well-known investors and is experiencing significant growth which is expected to continue into international...


  • Dublin, Ireland Sphere Digital Recruitment Full time

    I'm looking for a Junior to Mid-Level Analyst to join an insurance company based in Dublin. - Based in: Dublin (2 days a week in the office) - Contract Length: 1 year initially - Start Date: 10th of Feb 2025 - Day Rate: Up to €340pd The Job As a Junior to Mid-Level Analyst, your responsibilities will include: - Collaborating with both technical and...


  • Dublin, Ireland Mercury Engineering Full time

    Beware of Fraudulent Mercury Job Postings. Fraudsters may be posting fake job listings claiming to be from Mercury. Legitimate Mercury job offers will never ask for personal information or upfront payments. Always verify job postings through official Mercury channels. Graduate Business Analyst, Dublin, Ireland Mercury is the European leader in construction...


  • Dublin, Ireland Archer Recruitment Full time

    Calling Retail Professionals Are you looking to make a change? Is continual professional growth important to you? Do you want to be part of our leadership program? Are you looking to move away from unsocial hours? About us: We are all about fast-tracking your career! Our structured career development plan gives new joiners a clear path to leadership...


  • Dublin, Ireland Allianz Popular SL. Full time

    As the trusted insurance partner to over 700,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Delivering fantastic customer experiences to our customers is the role of our team in Allianz Direct, who offer market leading products...


  • Dublin, Ireland The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Contact Centre Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and...


  • Dublin, Ireland Brightwater Full time

    Financial Analyst Company Overview: Financial Planning Analyst Role with a leading city centre-based energy provider. Commercial opportunity with flexible hybrid working. About the Role: Our client are seeking a FP&A Analyst to join our team. This role offers a unique opportunity to contribute to the strategic direction of our business by providing...

  • Treasury Analyst

    2 weeks ago


    Dublin, Ireland Collins McNicholas Recruitment Full time

    Our client, a global engineering organisation, is looking to hire a Treasury Analyst to join their team. This role is based in their offices in Dublin 2. It is a hybrid role, working 3 days from the office and from home for 2 days. Responsibilities: 1. Ensure adherence to routines and controls set by Group Treasury Control at all times. 2. Provide FX and...


  • Dublin, Ireland UnitedHealth Group Full time

    Senior Business Analyst – Dublin or Letterkenny, Hybrid Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...


  • Dublin, Ireland CarTrawler Full time

    Role Purpose: The Training and Quality Manager ensures that team members in our outsourced providers are equipped with the knowledge and skills needed to deliver exceptional service. This role involves developing, implementing, and maintaining training programs that align with business objectives, as well as continuously improving service quality through...

  • Commercial Analyst

    2 weeks ago


    Dublin, Ireland Brightwater Full time

    Commercial Analyst Calling all Pricing and Commercial Analysts! (Hybrid role in Dublin) I am recruiting for multiple roles at mid to senior levels: salaries between €65K and €80K plus a full suite of benefits. Be part of a global team with offices in multiple cities across Europe and the US. If you're a seasoned analyst with a passion for pricing...


  • Dublin, Ireland Apleona UK Full time

    The details for the selected vacancy are shown below. Overall Purpose of the Job To provide administrative and systems support to ensure the daily operation of the Service Support Centre (SSC) and to facilitate the coordination of services within the SSC. The role is a heavily interactive role and involves daily communication with both internal staff and...

  • Senior Risk

    6 days ago


    Dublin, Ireland Abrivia Full time

    Location: South Dublin Role: Senior Risk & Insurance Analyst Senior Risk & Insurance Analyst wanted for In-House Captive-South Dublin Abrivia are currently recruiting for a Senior Risk & Insurance Analyst to join the in-house captive of one of the world's largest companies. This is a fantastic opportunity for an experienced insurance professional to work in...


  • Dublin, Ireland AIB Group Full time

    Job Role - DWP Mobility Support Analyst Location/Office Policy: Central Park, Leopardstown, Dublin/Hybrid (2 days in office) Are you passionate about creating a positive impact on the user experience of our staff/customer base? Do you have what it takes to manage relationships both inside and outside of our organisation? What is the Role: The DWP Mobility...