▷ [15h Left] Administrator (Call Agent)

1 day ago


Dublin, Ireland Vhi Full time

Role Title: Administrator (Call Agent)
Role Location: Old Naas Road
Company: Vhi Health and Wellbeing Dac

A full-time and permanent position has arisen within Vhi for Administrator role, the Administrator will provide excellent administrative support to the dedicated Vhi Swiftcare Clinic/Clinical Call Centre.
The administrator will work across a 7 day roster over 365 days (including evenings, weekends and Public Holidays), and will provide best in class customer service to patients attending at the Clinic or when calling the clinical triage phone line, while also being a supportive colleague to other staff members.

Benefits:

- Hybrid working opportunities
- Health Insurance
- Performance related pay
- Company pension
- And many more

Role Purpose

- Provide an excellent level of customer service to patients attending the Clinic.
- Manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc.
- Enter accurate information and maintain computerised patient files.
- Meeting targets and following current scripts for the Call Centre.
- Escalating issues as required to line manager.
- Managing large amounts of calls in an effective manner and navigating the patient through the appropriate pathway.
- Correspond with the relevant Swiftcare Clinic regarding any patient queries in a timely manner.
- Organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies.
- Collect payment and issue receipts for payments received. Avoid bad debts where at all possible.
- Issue invoices for services delivered and perform daily cash reconciliation.
- Deal with all patient queries and/or distribute to other team members where appropriate.
- Internal management of patient results to ensure correct recording, sign-off by doctors and filing.
- Issue necessary correspondence to third party providers, GP’s etc.
- Manage complaints received at source in line with Complaints Procedure.
- Provide support for medical staff as required.
- Adhere to patient confidentiality at all times in line with our Patient confidentiality policy.
- Play a role in maintaining Accreditation standards and adhering to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.
- Be a support to the Clinic Manager/relevant Team Lead
- Other related duties as outlined by the Clinic Manager.

Education & Experience

- Minimum 1 year experience in an administrative role.
- Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
- Previous experience in a healthcare setting would be advantageous but not essential.
- Previous experience in a call centre environment is highly desirable.
- Demonstrated alignment to Vhi values

Skills and Abilities

- Patient/customer focused and demonstrating the related skills
- Excellent communication skills in person, on the phone or in writing
- Excellent interpersonal skills
- Strong focus on accuracy and attention to detail
- Excellent IT skills – MS Word, Excel and Outlook in particular
- Excellent planning and organising skills
- Excellent typing skills
- Flexible team player with a strong work ethic.

Vhi is an Equal Opportunities Employer

#J-18808-Ljbffr



  • Dublin, Ireland Institute of Professional Auctioneers and Valuers Full time

    Office Administrator (Sales, lettings, Property Management & Maintenance) HJ Byrne Estate Agents are expanding in 2024, looking at new opportunities, new ventures and adding talented people with motivation and ambition. We have an exciting opportunity for an experienced Property Management Administrator to join the team in our Phibsborough branch. We are a...


  • Dublin, Ireland Link Personnel Full time

    Im interested in applying for the: Accounts Payable Administrator Role Simply fill in your details below - Job Title * - Name * First Name Surname - Address * - Email * - Phone * - Add Your CV * Accepted file types: pdf, doc, docx, png, jpg, gif. We prefer MS Word format - * - By using this form you agree with the storage and handling of your data by...


  • Dublin, Ireland emergemarket.com Full time

    We are hiring! at Supply Technologies, a subsidiary of ParkOhio (NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in various markets. Apply today and become part of a team on this journey within more...


  • Dublin 4, Ireland Osborne Full time

    Residential Sales Administrator – Permanent - Dublin 4 - Onsite Here at Osborne we are seeking a motivated Property Administrator to join our clients growing team. Our client is a leader within the premier luxury residential property market with a reputation spanning decades. Our client are seeking an experienced, organised and process driven...


  • Dublin, Ireland Eirkoo Full time

    One of the world's largest financial institutions is looking to speak with individuals who possess Corporate Banking experience. This is a hybrid working role based in Dublin City. Flexibility needed as working hours are 2pm - 10pm. What you will you do: Providing customer service while adhering to company service standards - putting the customer first and...


  • Dublin, Ireland J.P. & M. Doyle Full time

    Job Title:Receptionist / Property Administrator Location:Terenure Branch, J P & M Doyle Position Type:Full-time Company Overview: J P & M Doyle is a well-established property agency seeking an enthusiastic and organized individual to join our Terenure branch. Key Responsibilities: Communication:Answer incoming phone calls and emails, providing friendly and...


  • Dublin, Ireland Orange Recruitment Full time

    Our client is a leading, progressive law firm known for delivering high-quality legal services across a range of practice areas. With an outstanding reputation built over many years, we combine expert legal advice with a personal, client-focused approach. Our team is committed to providing solutions that are both practical and innovative, ensuring our...


  • Dublin, Ireland Aon Hewitt Full time

    Pension and Risk Administrator Do you have experience in Employee benefits and strong technical knowledge in either Healthcare, Pension or Risk? Are you looking to achieve your QFA, or have you already obtained the qualification? This might be the role for you. This is a hybrid role with the flexibility to work both virtually and from our Dublin...


  • Dublin, Ireland Eason Full time

    Eason is an iconic Irish retail business and brand with a history and heritage dating back over 130 years. The Eason brand is one of the best known and most respected in Ireland and our vision is to Inspire and Engage Minds of all Ages. We are in a midst of digital transformation and seeking an IT Service Desk Support Agent in progressive IT Team in our...

  • Restructure Agent

    3 weeks ago


    Dublin, Ireland Eolas Recruitment Full time

    My Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism....

  • Restructure Agent

    4 days ago


    Dublin, Ireland Eolas Recruitment Full time

    My Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism....


  • Dublin, Ireland Lex Consultancy Full time

    An exciting opportunity has arisen for a Residential Sales Administrator to join a leading luxury residential Real Estate organisation, renowned for its global presence and prestigious reputation. This full-time, permanent position is based in Dublin 4, offering a competitive salary and a fantastic benefits package. Key Responsibilities: 1. Actively...

  • Outbound Sales Agent

    2 weeks ago


    Dublin, Ireland Viking Cloud, Inc Full time

    Outbound Sales Agent Location: Dublin Hybrid Working: In the office every Tuesday, Wednesday, and Thursday. Working from home on Mondays and Fridays. About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk...


  • Dublin, Ireland CPL Full time

    Legal Secretary | Dublin | 30-40K My Client is looking for a Legal Secretary to join their Asset & Debt Recovery Team, based in Dublin 2. This is a great opportunity to work in a progressive Law Firm. Prior experience in a busy and demanding Legal Secretary role is preferred. Key skills and experience: The ideal candidate should have one to two years...

  • Telesales Agent

    2 weeks ago


    Dublin, Ireland Cpl Healthcare Full time

    TELESALES AGENT We're looking for a candidate that is highly target driven with strong experience working with sales or retention preferably in a Utilities industry. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun. Your New Role Responsibilities: -...


  • Dublin, Ireland MUFG Investor Services Full time

    The purpose of this position is to foster a client-centric culture within the firm, ensuring client satisfaction through an improved service model. Reporting to the Executive Director, you will: - Coordinate deliverables across operational teams. - Mitigate risks and strategize communication for incidents. - Engage in global projects to standardize and...


  • Dublin, Ireland Executive Edge Full time

    Our client is based in Dublin 22 and is currently recruiting for an experienced Customer Relations Agent to join their Customer Relations Team. This is a 12 month contract role (initially) and salary is €35K. Benefits include on-site gym and subsidised canteen. DUTIES OF THE ROLE: - Handle Call Centre Calls and be the primary point of contact for...

  • On Call Coordinator

    1 week ago


    Dublin, Ireland hello.de AG Full time

    Due to our phenomenal growth, we are hiring On-Call Coordinators to assist in our out of hours service. Remote Working Full Training Provided Hours & Days of Work: - Working days will be Saturday & Sunday - Working Shifts: 7am to 3pm & 3pm to 10pm On Call Coordinator (out of hours service) The On Call Coordinator will support the line manager in...


  • Dublin, Ireland Robert Walters Full time

    A leading Law Firm are seeking an experienced Senior Conveyancing Legal Executive to join their esteemed team. They are based in Dublin City Centre and this will role will be on site. The successful candidate will bring a minimum of 18 months of experience in a conveyancing department and will be adept at managing files from inception to completion. This...

  • Sales Agent

    1 week ago


    Dublin, Ireland Leevin Hostel Full time

    Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland. Are you looking to launch your career in the...