Claims Assessor

3 weeks ago

Dublin, Ireland Abrivia Full time

Claims Assessor - Income Protection & SI Dublin (Hybrid Role) Abrivia is seeking a Senior Income Protection & SI Claims Assessor on behalf of an insurer based in Dublin. This is an exciting opportunity for an experienced claims professional to join a high-performing team in a well-established company, in a high-impact role, offering career development, hybrid working, and the chance to make a real difference in customer experiences. Key Responsibilities: Assess and manage a portfolio of Income Protection and Specified Illness claims, ensuring fair and efficient decision-making. Work closely with clients and clinical providers to develop rehabilitation and recovery plans, facilitating a return to work where possible. Identify and manage cases with claim recovery potential, collaborating with internal and external specialists (rehabilitation teams, medical experts). Oversee claim outcomes, including return-to-work planning, claim terminations, and ongoing payments. Lead and participate in process improvement projects, ensuring high-quality claims handling and a strong customer experience. Train and mentor less experienced claims assessors, providing guidance and technical expertise to develop team capability. Skills & Experience Required: 3+ years' experience in Income Protection and Specified Illness claims assessment. QFA qualification (essential); Diploma in Life & Disability Claims (DLDC) desirable. Strong technical claims management skills, with a track record of high-quality decision-making. Excellent problem-solving and decision-making abilities with a customer-first approach. Strong communication and stakeholder management skills, with experience engaging with brokers, clients, service providers, and reinsurers. Ability to multi-task and manage workloads effectively in a fast-paced environment. A strategic mindset with a focus on continuous improvement and customer outcomes. Strong leadership qualities, with the ability to mentor and develop team members. Highly self-motivated, with the ability to work independently while also contributing to team success. Should this position be of interest please feel free to call contact Honor. All applications are in strictest of confidence. Skills: Claims Life Illness SI CI Assessing Assessor

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