(3 Days Left) Service Team Lead/Scheduler

1 week ago

Wexford, Ireland Culligan Ireland Full time

About Us At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future. Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we've developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.
The Role We are looking for a Service Team Lead/Route Planner/Scheduler.
Hours: 8am - 4pm or 9am - 5pm
Responsibilities Accountable for coordinated, timely, effective and efficient scheduling of all Bottled Water Cooler activities to customers nationally and providing updates on performance levels
Responsible for leading, engaging and managing the delivery team, adopting a one-team approach, alongside developing and growing their skills and capabilities
Accountable for the delivery team accurately updating all relevant systems with key information to enable successful resolution of scheduled activities and tracking of all mandatory KPIs
Responsible for all daily team duties being completed
Take ownership for supporting and driving the performance within Field Operations, continuous improvement and sharing of best practices and making sure the planning team adhere to company procedures
Responsible for providing a daily performance update to the business
Responsible for managing internal and external queries from customers and colleagues
Requirements Essential
A good geographic knowledge of the island of Ireland - ROI / NI
Demonstrated ability to handle a range of diverse and competing priorities
Demonstrated oral and written communication skills
Ability to resolve challenging situations in a clear and calm manner
A proven track record of providing strong customer service externally & internally
Demonstrated competence in using Microsoft Office tools
Demonstrated ability to consistently achieve targets
Desirable
A proven track record of leading a team
Knowledge and demonstrated skills in utilizing scheduling system effectively
Benefits Monday - Friday Days working pattern
23 days' holiday + Bank Holidays - increasing with long service
Company Pension scheme
Company Sick Pay (after qualifying period)
Shopping discounts with Perks at Work
24 hours access to Employee Assistance Programme
Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

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