▷ [High Salary] Residential Support Representative 1

17 hours ago


Dublin, Ireland Allegion Canada Inc. Full time

Residential Support Representative 1

Apply locations: Remote, Indiana; Remote, Colorado; Remote, Kansas; Remote, Missouri

Time Type: Full time

Posted On: Posted 10 Days Ago

Job Requisition ID: JR31454

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Residential Support Representative 1 – Remote Kansas, Remote Missouri, Remote Colorado, Remote Indiana

(The candidate for this position will need to reside in one of the states mentioned above)

Scheduled Work Hours for Each Designated State:

All will be Sunday-Thursday:

Kansas/Missouri: 8 am-4:30 pm

Colorado: 7 am-3:30 pm

Indiana: 9 am-5:30 pm

What it means to be a Residential Support Representative at Allegion:

As a Residential Support Representative, you are a crucial part of the Allegion team, responsible for driving consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries in a professional and courteous manner, and acting as a customer advocate to continually improve the level of customer satisfaction.

What You Will Do:

1. Provide positive customer experiences to help troubleshoot basic technical problems. Primary support will be through phone calls, but could include email, instant messaging, or other communication methods.
2. Represent the organization with relationship building, and generating, updating, and/or creating service request tickets for all communications.
3. Develop a basic level of understanding of mechanical, keypad, and integrated Allegion consumer products and components.
4. Develop a working knowledge of all reference material such as product catalogs, manuals, instruction sheets/templates, and price books.
5. Participate in internal team chat forums.
6. Address all interactions and drive them to successful resolution or escalate as required.
7. Meet all service level agreements set by management.
8. Build trust through complete follow-through on customer commitments.
9. Support company values and mission to create a customer-centric culture.

What You Need to Succeed:

1. Minimum 3 years of customer service experience preferred.
2. Minimum 12 months of call center experience preferred.
3. Ability to work in a remote environment.
4. Ability to answer 40+ calls per day.
5. HS Diploma or GED required; Associates degree preferred.
6. Ability to type 35 wpm, corrected speed.
7. Knowledge of, and the ability to perform, basic computer skills.
8. Strong written and verbal communication skills.
9. Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
10. Familiarity with and/or comfortable using smart device applications preferred.
11. Ability to multi-task, prioritize, and manage time efficiently.
12. Ability to identify recurring customer issues.
13. Ability to develop cross-functional, professional working relationships.
14. Initial Job Training will be Monday-Friday for the first few weeks to months and then move to designated work schedule.

Why Work for Us?

1. You're seeking a rewarding opportunity that allows you to truly help others.
2. You’re looking for a company that will invest in your professional development.
3. You want a culture that promotes work-life balance.

What You’ll Get from Us:

1. Health, dental and vision insurance coverage.
2. A commitment to your future with a 401K plan, offering a 6% company match and no vesting period.
3. Tuition Reimbursement.
4. Competitive paid time off.
5. Employee Discounts through Perks at Work.
6. Community involvement and opportunities to give back.
7. Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

Compensation: The expected Base Salary Range: $38,000 to $52,350. The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today

Join our team of experts today and help us make tomorrow’s world a safer place

Not sure if your experience perfectly aligns with the role? At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway.

We Celebrate Who We Are

Allegion is committed to building and maintaining a diverse and inclusive workplace. We embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer.

Privacy Policy

#J-18808-Ljbffr



  • Dublin, Ireland Walls Construction Limited Full time

    Façade Manager We are currently working on a number of high-density residential and commercial projects and seeking an experienced, professional Façade Manager for these projects. Key Responsibilities 1. Supporting the Project Manager with daily operations as required. 2. Ensuring coordination of façade elements across various subcontract packages and...

  • Façade Manager

    17 hours ago


    Dublin, Ireland Walls Construction Limited Full time

    Façade Manager We are currently working on a number of high-density residential and commercial projects and seeking an experienced, professional Façade Manager for these projects. Key Responsibilities 1. Supporting the Project Manager with daily operations as required. 2. Ensuring coordination of façade elements across various subcontract packages and...


  • Dublin, Ireland Back4good Full time

    Back 4 Good – Your future in Dublin is working for a number of media companies based in the city who are looking to fill a number of Advertising Sales Representative roles due to significant expansion. They are seeking ambitious, driven, and passionate media sales executives who can grow, impress, and progress within this exciting company. The roles will...


  • Dublin, Ireland KMR Recruitment Full time

    Construction Planner Join a Leading Residential Developer!! Are you an ambitious Construction Planner looking to make an impact with one of the top residential developers in the industry? This is an opportunity to work on high-profile projects, shape timelines, and collaborate with a dynamic team to deliver exceptional residential developments. Location:...


  • Dublin, Ireland Bounce Insights Full time

    At Bounce, we don’t just deliver data; we provide insights that transform how brands understand and connect with their customers. As a fast-growing consumer insights platform, we leverage cutting-edge technology and AI to make research fast, actionable, and insightful. Trusted by the world’s leading brands like Coca-Cola, Diageo and Unilever, we are on a...


  • South Dublin, Dublin, Ireland Access Talent Group Full time

    ((BST: 8:00 - 18:00 (Mon/Thurs) 8:00 - 16:00 (Fri))) Our client is a leading consultancy specializing in residential projects. With a commitment to delivering high-quality, innovative, and sustainable solutions, they have established a reputation for excellence in the industry. Their team is dedicated to transforming visions into reality, and they are...


  • Dublin, Ireland Global Professional Consultants Full time

    An experienced Architectural Technologist or Senior Architectural Technologist with strong Revit skills, is required by leading design consultancy in north Dublin. They currently have a wide ranging project portfolio across commercial, leisure, educational, workplace, residential, urban design across Ireland. The ideal Architectural Technologist must have...

  • Lending Manager

    3 days ago


    Dublin, Ireland FK International Full time

    Job Description Exciting opportunity to join an influential residential development lender. Key responsibilities will include: Carrying out detailed assessment of residential development projects and assisting borrowers to structure loan proposals. Reviewing borrower relationships and funded developments. Building and maintaining relationships with property...


  • Dublin, Ireland Eolas Recruitment Full time

    Our Cork based client are looking for an IT Support Engineerto join their team on a permanent basis Excellent opportunity with a market leading company Good salary on offer with a benefits package and potential for career growth and development Job Responsibilities Providing advanced technical support to end-users across the group Resolving complex technical...


  • Dublin, South Dublin, Ireland Access Talent Group Full time

    Contact Ciaran Hall, the consultant managing this role. Access Talent Group is currently working with one of Ireland’s medium-scale Civil & Structural consultancies who are looking to bring on a Civil/Structural Engineer to their South Dublin office. This is a fantastic opportunity to join one of Ireland's fastest-growing consultancies, which is...


  • Dublin, Ireland E-Frontiers Full time

    Site Engineer Location: West Dublin Role Type: Permanent Project: - Residential Developments – Apartments and Housing - Project 3+ years with existing project. Potential long-term work in this location with new phases to follow. Benefits: - Salary / Package above market average - Performance-related bonus, Annual salary review , Pension scheme,...


  • Dublin, Ireland CPM Full time

    Now Hiring for New Year Start! Are you looking for your next step? Do you have proven field sales experience and want to move into your next role? Join CPM Ireland as a Senior Field Sales Representative and benefit from a basic salary of €30,000 + company vehicle; €16,000 OTE uncapped bonus, annual loyalty incentive and lunch allowance! Driving licence...


  • Dublin, Ireland B&Q Limited Full time

    Overview Marketing Lead- Marketplace Permanent Up to £60,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (1 day per month in SSO Head office, 2 days per month in Kingfisher Paddington Office) Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support...


  • Dublin, Ireland Unilever Prestige - UK HUB Full time

    Business Development Manager and Trainer Ireland Job Title: Business Development Manager and Trainer – Ireland - 12 Month FTC (Maternity Cover) Reporting to: Sales Director – Professional Channel About Murad: Inspired by Dr. Murad’s lifelong commitment to science-backed wellness, we create skincare products and experiences not only for healthier...


  • Dublin, Ireland SPEEDECK Full time

    Deputy Social Care Manager, Under 18's Residential Services (Full Time) Dublin, Ireland Description Deputy Social Care Manager, Under 18's Residential Services, Grange Lodge Location: Dublin Contract: Full-time, Permanent Contract The purpose of this role is to work as part of a team within the u18s residential care services providing support and...


  • Dublin, Ireland PARETO SECURITIES AS Full time

    We are a leading engineering services company with a proven track record of high quality, customer focused project delivery for over 130 years. Our core divisions include Mechanical Engineering, Electrical Engineering, Sprinkler and Fire Protection. Some of the other services we provide include Waste to Energy (BioEnergy), Specialist Lift, Off Site...


  • Dublin, Ireland FMI Field Management Ireland Full time

    Are you on the lookout for a position where your achievements are not only acknowledged but also rewarded with unlimited commission possibilities and a clearly defined path for professional advancement? FMI stands as a highly seasoned sales conversion agency boasting an impressive 28-year track record. With a demonstrated history of success, we have...


  • Dublin, Ireland Calor Full time

    The primary responsibility of the Domestic Sales Executive will be to drive growth in the domestic central heating sector through effective and efficient lead management and the securing of new domestic customers in line with our strategic growth objectives. The successful candidate will work closely with the Territory Development Manager and wider Calor...


  • Dublin, Ireland Version 1 Full time

    Department: Public Sector & Utilities (Ireland) Job Description Version 1 is looking for an experienced consultant to join its Managed Services team. The ideal candidate will have a proven track record of solutions for mid to enterprise level organisations. We are looking for an individual who enjoys a fast pace, can prioritise workload, and is eager to...


  • Dublin, Ireland KLA-Belgium Full time

    Customer Support Engineer Customer Support Engineer Locations: Dublin, Ireland Time Type: Full time Posted on: Posted 9 Days Ago Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone,...