Online Marketplace Compliance Specialist
4 days ago
Overview
Online Marketplace Compliance Specialist - another exciting new opening
Permanent
c£47,000 (depending on experience) + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (3 days per week in the office)
Southampton, Store Support Office
Join us as a Marketplace Compliance Specialist and you’ll be a big part of our growth journey. This is an exciting opportunity for someone with proven experience in a product compliance role with a broad understanding of consumer-focused legislation, for example, product safety and claims - ideally within e-commerce.
What's the job?
You will contribute to ensuring products listed on the B&Q Marketplace by verified sellers are compliant with regulatory and contractual requirements, working collaboratively with stakeholders to ensure that B&Q continues to meet its legal obligations as an online marketplace.
Key accountabilities and responsibilities:
1. Product Onboarding Due Diligence: Ensure compliance with regulatory and contractual requirements for selected product categories during onboarding.
2. Relationship Building: Establish strong working relationships with the wider marketplace team across the Group.
3. Post-Live Monitoring: Monitor live marketplace listings, removing products as needed. Clearly explain decisions to non-technical stakeholders.
4. Process Improvement: Actively contribute to enhancing documented processes and procedures.
5. Investigations and Compliance: Investigate issues arising from customer complaints, reviews, and interactions with verified sellers. Assess technical information and take appropriate action. Ensure ongoing compliance with regulatory obligations in various territories.
6. Corrective Actions and Support: Assist with corrective actions and follow up to ensure implementation.
7. Legal Compliance Support: Collaborate with the Legal Compliance Manager on ad-hoc matters.
What we need:
• Proven experience in a product compliance role with a broad understanding of consumer-focused legislation, for example, product safety and claims.
• Ability to manage a wide and varied caseload.
• Comfortable with shifting priorities in a fast-moving environment.
• Strong interpersonal skills – ability to work successfully with both internal and external stakeholders.
• Good IT skills, particularly the MS Office suite.
• Competent in dealing with incidents in a timely manner taking a measured and proportionate approach, based on agreed policies and procedures.
• Confident in using experience and knowledge to influence others.
• Self-motivated and capable of working independently.
We will be reviewing applications in January with a view to organise interviews mid-January.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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