▷ (10/2/2025 A) Experienced Service Advisor (393)

2 weeks ago

Cork, Ireland Mercedes-Benz South Dublin Full time

Experienced Service Advisor (393) role at Mercedes-Benz South Dublin
Mercedes-Benz South Dublin is seeking an Experienced and motivated Service Advisor to join MSL Service Centre North Dublin, part of MSL Motor Group. Our state-of-the-art aftersales facility aims to ensure every customer experience is seamless, professional and satisfying.
If you thrive in a fast-paced environment and excel at customer service, we want to hear from you
Overview Role: Experienced Service Advisor at Mercedes-Benz South Dublin. Location: MSL Service Centre North Dublin, part of MSL Motor Group. The aim is to deliver exceptional aftersales service to customers.
Responsibilities Establishing, maintaining and developing long-term customer relationships and initiating and managing the service process.
Liaise with the Workshop, Service Reception, Warranty and Parts Department.
Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times, etc.
Maintain up-to-date progress on each customer’s vehicle undergoing maintenance and liaise with customers on any additional work or costs.
Determine workshop availability and schedule customer bookings by phone, email or walk-in customers wishing to book maintenance and repair work.
Meet customers on arrival with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
Ensure that the customer’s vehicle is ready at the agreed day/time and explain all maintenance and repair work completed.
Requirements / Qualifications Excel at understanding, anticipating and meeting customer needs.
Exhibit excellent communication and interpersonal skills.
Be competent in advising and selling.
Possess excellent problem-solving ability.
Work well under pressure; strong organisational and planning skills.
Be efficient, with good attention to detail; able to work as part of a team.
Strong PC skills; flexible in approach to work.
Must have experience in a similar role; full, valid driving licence; experience within the motor industry.
What We Offer A competitive salary with performance-related incentives.
Opportunities for professional development and career progression.
A supportive and inclusive work environment.
Car purchase scheme & employee discount.
22 days annual leave increasing to 25 after 5 years; sick pay scheme; onsite car parking.
PRSA company contributions; Health & Wellbeing Initiatives – VHI Employee Assistance Programme, Flu Vaccines, Eye Tests, Cycle to Work Scheme.
If you meet the criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
Referrals increase your chances of interviewing at Mercedes-Benz South Dublin.

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