Insights and Pricing Manager
8 hours ago
Do you want to join a business that brings joy to millions of people every year? Smartbox is Europe’s leading gift experience business. That’s right, we let people fulfil their dreams, which could be anything from driving a supercar or going parachuting, to having an epic spa day or staying in a luxury treehouse.
Smartbox is a ready-to-give experience that can be found on our website smartbox.com, at our online partners and in more than 17,500 points of sale, Smartbox boutiques, department stores, supermarkets and specialist retailers.
The Insights and Pricing Manager will be responsible for driving revenue and optimizing customer experiences, with a specific focus on pricing strategies for our beneficiaries (customers who have received the gift). You will lead initiatives to refine pricing models, enhance profitability, and improve customer engagement. This role will require a deep understanding of pricing dynamics and customer behavior, as well as the ability to influence cross-functional teams and senior leadership with data-driven insights.
Key Responsibilities
1. Pricing Leadership: Lead the development and implementation of pricing strategies that maximize profitability across the Beneficiary unit. Align pricing decisions with the overall business strategy and market trends.
2. Customer Insights and Pricing: Build, refine, and own models to understand customer behaviour and product economics to drive increases in revenue, conversion, efficiency, and customer satisfaction.
3. Collaborate with the Product team to understand who our customers are, how they engage with the product, identify pain points and opportunities, and test new features to aid rapid product iterations.
4. Marketing Optimization: Work with Marketing to design and implement a segmented, multi-channel strategy to maximise growth.
5. Support the Beneficiary CRM team by defining target audiences, monitoring A/B tests, and recommending promotional offers.
6. Build and own a lifetime value model for investment decisions.
7. Cross-Functional Collaboration: Work closely with stakeholders across Product, Marketing, Operations, and Technology to drive the success of the Beneficiary Business Unit. Ensure alignment on pricing strategies and customer experience initiatives.
8. Performance Tracking and Reporting: Oversee the development and maintenance of reporting to monitor pricing performance, product profitability, and customer satisfaction. Provide strategic insights and actionable recommendations based on data analysis.
9. Market and Competitor Analysis: Conduct in-depth market analysis to understand competitive positioning. Use insights to inform models and recommendations.
10. Customer Segmentation and Pricing Optimization: Lead efforts to segment the customer base, developing targeted treatments, pricing strategies, and promotional offers to improve conversion rates and customer lifetime value.
11. Data Strategy and Management: Provide requirements to our data team to ensure all necessary data for analysis on the Beneficiary Unit is suitably structured and accessible.
Essential Competencies/Skills
1. At least 6 years’ experience in analytics, including 3 years focused on pricing strategy, ideally with consumer product or experiences. E-commerce experience is an advantage.
2. Degree educated: University level qualification preferably in Science, Economics, Data, Accounting, or Mathematics.
3. Experience working in cross-functional teams including marketing and technology preferred.
4. Self-motivated, and willing to get involved across a range of areas to make the product a success.
5. Advanced Analytical Skills: Expertise in building and refining financial models, with a strong understanding of pricing dynamics, customer segmentation, and revenue optimization.
6. Technical Proficiency: Highly skilled in SQL and advanced data technologies, with experience in Power BI or similar tools. Proficiency in Python or R for advanced modelling is a strong advantage.
7. Proactive: excited to dig into the data to make proactive recommendations on opportunities for growth.
8. Proven problem-solving skills using logical reasoning and analytical methods.
9. Strong business acumen. Excellent ability to translate complex analytical outputs into clear, simple, and actionable stories.
10. A team player that is passionate about data with strong attention to detail and quality and very curious by nature.
11. Able to promote ideas/solutions with confidence, credibility, and sound business rationale.
12. Actively look for room to improve in the areas of standardisation, automation, and simplification of processes.
13. Enjoy working in a fast-paced environment, multitasking, and meeting multiple deadlines. Excellent time management skills.
Qualities
We value ‘solution-seekers,’ rather than ‘problem spotters’ and we love a positive attitude - people who want to make the most of every day and situation with a belief that we can always find ways to do things better. And people who see the positives in others. We also always appreciate a good sense of humour and vibrant energy. Ideally, you will possess these attitudes by the bucket-load.
Training/Technical Skills
1. Strong experience with SQL - ability to query and combine large and complex sets of data quickly, efficiently, and reliably.
2. Modelling: Attribution, Propensity, Churn, RFM, LTV.
3. Strong visualisation skills - best practices, compelling presentation, and storytelling.
4. Proficiency in MS Office products (Excel and Power Point).
An Advantage
1. Python/R experience.
2. Be proficient with measures, reports, and capabilities in Power BI (big advantage) or other similar reporting tools.
3. Experience with website & campaign optimization, A/B Testing tools, statistical inference.
Benefits
1. 25 days Annual Leave.
2. Maternity and Paternity leave.
3. Pension 5% matching.
4. Private Health Insurance and Dental Insurance.
5. Tax saver Ticket and Bike to work scheme.
6. Breakfast and Snacks provided in office.
Smartbox Group is an equal opportunities employer. All individuals seeking employment at Smartbox Group are considered without regard to race, sex, colour, religion, age, national origin, marital status, physical or mental disability, veteran status, genetic information, sexual orientation, gender identity or any other legally protected status. We encourage applications from all candidates who share our passion to inspire people to experience life. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
We know that fresh and varied perspectives will make us better at what we do, so however you identify, we’re excited to hear from you.
If you need assistance or an accommodation for this process due to a disability, please let us know.
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