Senior Strategic Account Manager

Overview Join to apply for the Senior Strategic Account Manager - DeFi role at Chainlink Labs
About Us
Chainlink Labs is one of the primary contributing developers of Chainlink, the industry-standard oracle platform bringing the capital markets onchain and powering the majority of decentralized finance. The Chainlink stack provides the essential data, interoperability, compliance, and privacy standards needed to power advanced blockchain use cases for institutional tokenized assets, Decentralized Finance (DeFi), payments, stablecoins, and more. Many of the world’s largest financial services institutions have adopted Chainlink’s standards and infrastructure, including Swift, Euroclear, Mastercard, Fidelity International, UBS, ANZ, Aave, GMX, Lido, and many others.
Chainlink Labs is a world-class team of over 600 developers, researchers, and capital markets experts, and has ranked among Fortune's Best Workplaces in Technology, Fortune's Best Medium Workplace, and the Top 100 Global Most Loved Workplaces. Learn more at chain.link or chainlinklabs.com.
About the Role As a Strategic Account Manager at Chainlink Labs, you will be a vital member of our team, responsible for nurturing and enhancing our relationships with strategic partners in the top DeFi protocols. Your primary focus will be to understand our partners/' requirements, facilitate smooth product integration, and deliver exceptional account management support. By leveraging your extensive experience in technical account management and deep knowledge of web3 and DeFi, you will drive customer satisfaction, promote product usage, and foster long-term partnerships. Your expertise and interpersonal skills will be instrumental in shaping the success of both our partners and Chainlink Labs.
Your Impact Establish a comprehensive account management plan encompassing community engagement, DAO governance landscape, delegate outreach, product integration, and roadmap alignment.
Undertake new business development activities to continue to acquire DeFi protocols for Chainlink
Create and oversee team structure for the account management plan.
Establish good working relationships with key stakeholders.
Grow the product usage of existing products.
Take user feedback to help product generate new features and products to drive user satisfaction.
Skills & Qualifications 3+ Years of extensive account, new business and/ or relationship management in technical environments with experience managing large and complex accounts, and successfully engaging stakeholders at all levels and functions within organizations.
Knowledge of web3 / blockchain technology and strong experience with DeFi (including personal hands on experience with DeFi)
Ability to read code, hold technical conversation and navigate large-scale software development projects is highly desirable
With Pre-sales experience, strong business acumen and experience driving commercial negotiations
2+ years experience working with decentralized applications (DApps), smart contracts, and blockchain technology.
Able to travel 20%+
Preferred Qualifications Experience within the other non-EVM ecosystems
Strong experience navigating DAOs
Additional Information All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).
We carefully review all applications and aim to provide a response to every candidate within two weeks after the job posting closes. The closing date is listed on the job advert, so we encourage you to take the time to thoughtfully prepare your application. We want to fully consider your experience and skills, and you will hear from us regarding the status of your application shortly after the closing date.
Commitment to Equal Opportunity Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.
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