Technical Account Manager

Overview

Expleo is seeking a strategic and commercially driven Account Manager to join our growing team in Dublin. This is a senior leadership role reporting directly to the Director of Delivery & Operations. You will act as the key interface between Expleo and our clients, ensuring high-quality service delivery, nurturing long-term relationships, and driving business growth.

As a member of the senior management team, you will play a pivotal role in shaping the commercial direction of the business, experience in the Retail sector would be beneficial

Responsibilities

Client Management

- Act as a trusted advisor to senior client stakeholders, including C-Suite executives.

- Lead client engagements, ensuring delivery aligns with agreed terms and expectations.

- Drive strategic relationships in collaboration with Market Directors.

- Risk Management: Identifying and mitigating risks associated with client engagements and delivery.

- Conduct regular client review meetings and provide tailored reporting.

- Client Satisfaction: Implementing feedback mechanisms to ensure continuous improvement in client satisfaction.

Technical Delivery Management

- Oversee the full delivery lifecycle across multiple programmes across all our service lines (Project Management, Business Analysis, Software Dev & QA).

- Ability to understand & contribute to the planning of enterprise level programmes

- Proactively identify opportunities for improving the effectiveness and efficiency of the delivery on client sites

- Challenge internal stakeholders to contribute to improvements in the overall effectiveness of the delivery process

- Ensure operational excellence and continuous improvement in service delivery.

- Monitor project performance, ensuring deliverables meet scope, time, and quality standards.

- Conduct quality reviews and contribute to the development of new service offerings.

- Contract Management

People Management

- Lead and support onshore, offshore, and nearshore delivery teams.

- Lead and support multiple service lines – Project Management, Business Analysis, Software Dev & QA

- Collaborate with HR and Resource Management to ensure optimal staffing and planning.

- Maintain accurate records in resource planning systems

- Support career development and rotation planning for consultants.

Commercial Support

- Manage the creation and presentation of client proposals and RFP responses.

- Identify and convert new business opportunities within existing accounts.

- Provide strategic input into sales processes and marketing campaigns.

- Ensure legal and commercial compliance across all engagements.

- Collaborate with internal stakeholders to enhance service offerings and drive innovation.

Essential skills

- Strategic thinker with strong commercial acumen.

- Ability to spot revenue growth opportunities and drive these from opportunity to close

- Excellent communication, presentation, and negotiation skills.

- Comfortable working in a matrixed environment.

- Detail-oriented with strong analytical and reporting capabilities.

- Collaborative team player who contributes positively to Expleo's culture.

Experience

- 15+ years in account management or client delivery roles.

- Experience running large programmes and an ability to manage projects within strict deadlines in a fast-paced environment.

- Proven track record of managing complex client relationships and growing revenue.

- Experience working with C-Suite stakeholders and navigating enterprise environments.

- Strong understanding of consultancy services and legal frameworks.

Benefits

At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.

We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance. By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.

- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more
- Always working as one team, our people are not afraid to think big and question the status quo.

"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".

At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV's and will consider your application in line with the values, requirements and role competencies.

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