Van and Location Manager
1 day ago
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Europcar Mobility Group Ireland are excited to announce the position of Cloghran Location Manager – Corporate and Van Rentals. Reporting to the Dublin Airport Regional Manager, you will have a hands-on approach and will be committed to the success of the business by maintaining productivity, enabling achievement of targets, & enhancing the overall customer journey by building strong relationships to drive the business forward.
The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new heights.
- Twenty-two days annual leave
- Bonus based on Agreed KPIs
- Company car
- Enhanced statutory sick pay
- Enhanced Maternity and Paternity benefits
- Access to Hubex benefits and discounts platform
- Life Assurance x2 basic salary
- Employee Assistance Programme
- Opportunities for career advancement and professional development
- Voluntary flu vaccination voucher
- Bike to Work Scheme
Key Responsibilities:
- Planning day/week/month ahead. Looking at reservation trends and identifying peaks and troughs in fleet requirements for Corporate & Van business.
- Manage a team to successfully meet all delivery/collection requirements for all professional accounts and vehicle replacement business.
- Manage all van business both professional and retail for Dublin Airport and look at ways to drive the business forward.
- You will be effectively the Site Manager for Cloghran and will direct all operational aspects of the location to include all operations, customer service, human resources, administration, and sales in a manner that supports reaching the profitability goals and managing costs.
- Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs.
- Oversee on-site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, and fuel accounting.
- Review security of vehicles daily and make sure best practices are adhered to.
- Maintain all compound equipment/facility in good working order according to H&S requirements.
- Monitoring of all damage and repairs to agreed targets-goal of 2% of rentable vehicles O/S and all non-critical vehicles on the road within 24hrs.
- Maintaining all CVRT for commercial vans are up to date for both rental and available vehicles from the location.
- Ensure the site is laid out in a manner that allows our fleet to flow but seeks improvements to reduce costs in moving activities.
- Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
Reporting and Management Information:
- Measure daily activity on delivery and collection to ensure best service and be proactive with any areas for improvement.
- Measure and report back on car and van quality cleaning-ensuring standards are met and continuously monitored.
- Weekly/monthly reports on activity and professional revenue are all captured.
- Ensure all contracts are billed correctly and monies captured, address any customer base that is overdue.
- Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.
- Ensure company risk is limited by following all processes with regards to insurance transfers and extensions.
- Be responsible for Budgeting of the location and keeping to agreed targets.
Team Development:
- Ensure the compound and location is clean and there is good motivation to make an enjoyable working environment and ensuring attention to safety standards.
- Ensure improvement meetings held regularly (min 1 a week).
- Create KPI’s, personal development plans and a training plan for each direct report.
- Review direct reports performance on a regular basis (minimum quarterly review) and all annual appraisals required by HR.
- Maintain and support HR policies and procedures for the location.
- Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations.
Your Skills:
- Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills.
- 3rd Level or similar certification required and or proven track record in Management at least 5 years.
- Strong strategic planning and analytical skills including the ability to forecast demand and utilization.
- An Operational/Corporate background in car rental is important to understand location and Customer needs is required but a background in a closely aligned field will be considered.
- Attitude and the right behaviours are more important, as there is a need to work closely with other function managers and strongly influence their operation and prioritization.
- Additionally, you will need to be capable to manage in a tough, fast moving operation.
Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.
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▷ (2/2/2025 A) Van and Location Manager
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