Associate Technical Consultant

3 weeks ago

Cork, Ireland Zoom Full time

Overview

As an Associate Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues. You will provide technical expertise on Authentication (SSO) and User Provisioning (SCIM API). You will build a repository of resources and become an expert on our platform. You will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. This is an entry-level associate level role ideal for recent graduates.

Responsibilities

- Leading IT calls with our Customers’ technical teams to set-up and configure Single Sign On & User Provisioning
- Being the technical point of contact for our Customers
- Resolving customer queries in a professional and timely manner
- Identifying trends in customer issues and communicate with the wider team
- Empathizing with every aspect of the Customer journey, putting customers’ needs first
- Troubleshooting issues, reproducing defects and documenting bugs for our engineering teams
- Communicating with customers and colleagues and resolve issues through email, chat or Zoom

What we’re looking for

- Possess experience in a similar role or customer-facing role
- Experience with SQL and writing SQL queries
- Able to resolve customer queries in a professional and timely manner
- Experience identifying trends in customer issues and knowledge-sharing with the wider team
- Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning
- Provide best-in-class support by communicating with empathy to drive issues to resolution
- Provide support and guidance to customers on Workvivo features and capabilities to drive high value
- Work proactively, anticipating customer questions and building trust

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

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