Graduate Customer Service Representative – Late Evening Shift

6 days ago

Galway, Ireland CPL Full time

Graduate Customer Service Representative – Late Evening Shift (5pm to 1am)

Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.

This is a night shift position. 5pm to 1am working hours. This role will be Monday to Friday working hours.

Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City. This role is ideal for a recent college graduate or someone coming from a bar and hospitality background.

RESPONSIBILITIES:

· Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.

· Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.

· Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.

· Provide clear guidance on company policies, promotions, and compensation plans.

· Maintain up-to-date knowledge of company products, business models, and compliance guidelines.

· Process refunds, exchanges, and adjustments in accordance with company policies.

· Accurately document customer interactions and escalate complex issues to the appropriate department.

· Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.

· Represent the company in a professional, courteous, and knowledgeable manner.

· Work collaboratively with other departments to ensure a seamless customer experience.

· Follow company procedures and industry regulations to maintain compliance.

OTHER

· Completes all company training and follows established policies and procedures.

· Performs all other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

· Native language speaker of one or more language.

· Fluency in spoken and written English.

· Previous experience in Customer Service, preferably in network marketing, direct sales.

· Strong communications skills.

· Excellent problem-solving skills and attention to detail.

· Ability to work both independently and as part of a team.

· Excellent telephone and customer service skills.

For more information, please contact [email protected]

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