▷ Urgent Hotel Reservations Agent

3 weeks ago

Cavan, Ireland Burren Amber Full time

Role: Hotel Reservations Agent Location: Co. Cavan Salary: €35-40k Role Requirements: Oversee the reservation process, providing high-quality customer service and ensuring efficient booking to enhance the overall guest experience. Handle reservation requests via phone, email, and online platforms, ensuring all bookings and service arrangements are accurately processed. Deliver top-tier guest support by responding to inquiries about room availability, pricing, and amenities, while effectively resolving concerns or complaints. Promote hotel offerings and special packages to guests, contributing to a more enjoyable stay and encouraging guest loyalty. Maintain up-to-date and accurate records of all bookings, cancellations, and modifications to ensure smooth reservation operations. Collaborate with various departments to communicate guest preferences and special requests, ensuring a seamless and personalized stay experience. The Ideal Candidate 1-2 years plus experience in a busy hotel reservations team. Excellent verbal and written communication skills are essential for interacting with guests and handling inquiries effectively. A friendly and professional demeanour is crucial for providing top-notch customer service, especially during busy periods or when dealing with difficult situations. INDCAT2 BURAMB22

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