Quality Auditor with Mandarin

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

At the Buyer Risk and Compliance Global Quality Organization we're seeking a dedicated, hardworking and highly analytical candidate to join the team as an Auditor.

This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality data and proactively providing quality updates to the leadership team.

Key job responsibilities

· Research and evaluate the facts surrounding the transactions, Identify process deviations with respect to program level defects by conducting audits.
· Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.
· Communicate with external customers, financial institutions via phone and/or email during the audit process. (Applicable as per the Investigation SOP).
· A keen eye to identify new MO/ Fraud patterns and provide analysis on process adherence and risk involved in the processes and succinctly communicate trends and actionable solutions to QA leadership and Operational stakeholders.
· Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
· Engage with global stakeholders and peers, and drive Calibration efforts across sites.
· Projects & Kaizen: Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
· Drive projects on automation to reduce QA manual efforts and improve QA yields.
· Good process acumen to develop strategic policies to ensure to invent and simplify the process further.
· Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
· Take proactive ownership when identifying process gaps/ defects – if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.
· Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.

About the team

The Audit and Insight team audits the Seller registration,verification and compliance checks for different market places. We also generate insight and give recommendations for process improvements to enhance seller experience,efficiency improvement,operational excellence.

What do we offer?
-We offer a place where your voice is heard.
-Opportunities to train and mentor other specialists.
-Collaborate with our global worldwide colleagues where you can be in contact with stakeholders from different countries and cultures.
-Opportunities to get involved in analyzing metrics, interpreting trends and proposing corrective actions.
-An engaged team, eager to share their expertise and best practices with you.
-A wide range of benefits.
-Opportunity to grow and learn.- - Proficiency in both English and Mandarin with an ability to compose grammatically correct, concise and accurate written responses.
- * Experience working with Microsoft Office specially Excel.- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- Experience in data-driven business operations processes

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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