Senior Agents

1 week ago

Dublin, Ireland AA Ireland Automobile Association Insurance Full time

Full job description Join AA Ireland as a Breakdown Assistance Senior Agent We're looking for experienced Call Centre Agents to support our 24/7 breakdown assistance service. This is a permanent, full-time, hybrid role with fully paid training and clear career progression. As part of our Rescue team, you'll bring empathy, professionalism, and sound judgment to every call - supporting members through stressful situations with confidence and care. What We Offer: Annual base salary of €30,000-€35,000 + shift premiums (OTE €37,000-€40,000 in year 1). Clear career progression with our Agent Career Framework Advance up to €42,000 within 1 to 1.5 years through performance and industry experience. Hybrid work eligibility post training 20 days annual leave + Birthday Leave Exclusive discounts on AA insurance & free AA membership Pension contributions Subsidized FlyeFit Gym membership Three Ireland mobile discounts Health insurance discounts Fully paid family leave (maternity/paternity/adoptive) Income protection & life cover Bike-to-Work & TaxSaver commuter schemes Employee Assistance Programme Busy Sports & Social Club About You: We're looking for a Senior Customer Service professional with: At least 2 years' of experience in a Contact Centre, Emergency Dispatch, Debt Collection, or similar phone-based environments (required) Proven ability to manage challenging or sensitive calls (required) Excellent communication, listening & problem-solving skills Ability to stay calm & think fast in urgent situations Strong teamwork, adaptability, and attention to detail Commitment to growing your career with AA Ireland A strong work ethic & results-driven mindset Your Role as a Customer Service Agent: Assist AA Members & customers with roadside breakdown assistance Work flexible shifts, including days, evenings, weekends & public holidays Deliver excellent customer service, meeting KPIs and performance targets Create a positive first impression by being professional, friendly & helpful Handle objections & resolve issues, escalating complex cases when needed Contribute to process improvements and team success Be part of a team that truly makes a difference Apply today and start your career with AA Ireland. Job Types: Full-time, Permanent Pay: €30,000.00-€35,000.00 per year Benefits: Additional leave Bike to work scheme Company events Company pension Employee assistance program Employee discount Gym membership Work from home Application question(s): This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time? This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly. Are you able to commit to regularly commuting to Dublin 2 as required? This role involves shift work, and candidates must be fully flexible to work weekdays and weekends (Monday to Sunday). Shift premiums will be paid for afternoon/ evenings shifts during the working week and for any weekend shifts. The later shifts and weekend shifts will also be worked from home. Are you able to commit to this schedule? The planned start date for this position is 8th December, 2025. Please confirm whether you are available to start by this date. Experience: Call Centre: 2 years (required) Work authorisation: Ireland (required) Work Location: Hybrid remote in Rathmines West, Dublin 2, CO. Dublin To Apply Please forward your CV via the APPLY Now button below.

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