Credit Control Team Lead

About the role: We are seeking a proactive and detail-oriented Credit Control Team Lead to oversee the daily operations of our credit control team and take responsibility for the management of key customer accounts. This is a pivotal role ensuring the business maintains healthy cash flow while building and maintaining strong relationships with high-value clients. Key Responsibilities: Lead, mentor, and support a team of credit controllers, driving performance and ensuring KPIs and targets are met. Allocate workloads and oversee daily credit control activities including debt chasing, account reconciliation, and dispute resolution. Conduct regular 1:1s and performance reviews, providing coaching and development. Monitor credit control metrics and provide weekly/monthly reporting to senior management. Build strong working relationships with key stakeholders across customer organisations to facilitate timely payments and resolve disputes. Partner with sales, customer service, and operations teams to ensure smooth onboarding and communication with key accounts. Monitor credit exposure and assess credit limits regularly, escalating high-risk accounts as needed. Ensure credit control policies and procedures are followed and updated in line with best practices. Drive continuous improvement initiatives to streamline processes and reduce debtor days. Support the implementation and maintenance of credit control systems and tools. Produce aged debt reports and commentary for internal stakeholders. Identify and escalate high-risk accounts, initiating legal or recovery action where appropriate. Maintain accurate records and ensure compliance with audit and regulatory requirements. Ideal Candidate Profile The ideal candidate will bring proven experience in credit control, including at least two years in a supervisory or leadership role. They will have a strong track record of managing key or complex corporate accounts and demonstrate a solid understanding of credit risk, debt recovery, and cash flow management. With excellent communication and negotiation skills, they are confident influencing across all levels of the business. Proficiency in Excel and financial systems is essential, and experience with ERP/CRM integrations, multi-currency accounts, or a CICM qualification would be a distinct advantage. About Flogas: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard. Why work with us? Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. Benefits: Competitive Salary Defined Pension Contribution Healthcare Staff discounts Hybrid work options (role dependant) Health and Wellbeing Supports Learning and Development Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business. Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees Skills: attention to detail leadership communication