Senior Credit Controller

Company Description Xeinadin was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It is our people who help drive our business forward, and we offer them future‑focused career opportunities whilst supporting the individual specialisms. Our regional offices of over 1800 colleagues operate in collaboration across the Group, combining collective expertise to maximise our people’s potential. As part of one Xeinadin, our colleagues are able to draw on expertise and support from across our UK, Ireland and central teams, as well as benefitting from being a part of their local communities.

Job Description: To manage and monitor the credit accounts of clients, ensuring timely collection of payments and minimising bad debt exposure. The Credit Controller will liaise with customers and internal departments to maintain accurate financial records and resolve any payment issues efficiently.

Responsibilities

- Credit Control Management:

- Monitor and manage outstanding balances, ensuring overdue payments are collected promptly.

- Review credit applications and conduct thorough credit checks on new customers.

- Set credit limits for customers based on credit risk assessments.

- Maintain accurate and up‑to‑date customer account records.

- Debt Collection:

- Chase outstanding debts by phone, email or letter.

- Negotiate payment plans with customers experiencing financial difficulties.

- Work with legal teams on escalating overdue accounts to legal action when necessary.

- Ensure collections are in line with company policies and payment terms.

- Account Reconciliation:

- Reconcile customer accounts to ensure all payments are accounted for and discrepancies are addressed.

- Investigate and resolve payment discrepancies and customer queries in a timely manner.

- Reporting:

- Prepare and present weekly/monthly reports on overdue accounts, bad debts and cash flow to the finance team.

- Provide insights and analysis on payment trends and customer credit risk.

- Collaboration with Internal Teams:

- Work closely with the sales and customer service teams to resolve any credit‑related issues affecting customer relationships.

- Liaise with the finance team to ensure that billing and invoicing processes run smoothly.

- Compliance:

- Ensure adherence to credit policies and procedures.

- Comply with regulatory and legal requirements related to credit control and debt recovery.

Requirements

- Bachelor’s degree in finance, accounting or a related field (preferred but not always required).

- Proven experience as a Credit Controller, Debt Collector or in a related role.

- Strong knowledge of credit management and collection procedures.

- Excellent communication and negotiation skills.

- Ability to work well under pressure and handle difficult conversations.

- Strong organisational and time‑management skills.

- Proficiency in accounting software and MS Office (especially Excel).

Benefits

- Company Pension Scheme

- 25 days of annual leave + bank holidays

- Additional annual leave days from certain levels of seniority

- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum

- Business closure over Christmas*

- Life Assurance x4 annual salary

- Enhanced family leave policies

- Enhanced Company Sick Pay

- Employee Assistance Programme – 24/7 support, free and confidential

- Corporate Discounts Platform

- Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent & self‑funded at corporate rates) such as:

- PMI single or family

- Critical Illness Cover

- Cash plan

- Cycle to work

- Eye care

- Dental

- *subject to exceptions and business needs

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