ETF Operations Analyst

Waystone leads the way in specialist services for the asset management industry.

Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide. With over 20 years' experience and a comprehensive range of specialist services to its name, Waystone is now serving assets under management in excess of $2Tn. Waystone provides its clients with the guidance and tools to allow them to focus on managing their investment goals with confidence.

SUMMARY

We are looking for a motivated and detail-oriented ETF Operations Analyst to join our European ETF white-label platform. The role provides a unique opportunity to gain hands-on exposure across the operational lifecycle of ETFs and learn how European cross-border ETF platforms are managed and scaled. The successful candidate will support the day-to-day operational processes underpinning ETFs, assist with secondary market and listing activities, and contribute to broader business coordination efforts across the platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist in daily operational checks across ETF orders, cash flows, and fund data.
2. Support the operational coordination of ETF primary market activity (creation/redemption), working with administrators and APs.
3. Help maintain operational documentation and workflow records.
4. Monitor ETF listings across European exchanges and support related maintenance activities.
5. Liaise with fund administrators and service providers to ensure operational deliverables are met.
6. Assist in reconciling fund fees and supporting financial reporting processes.
7. Participate in operational projects and system/process improvements as part of your learning curve.
8. Collaborate with the sales team to execute and track sales initiatives, ensuring alignment with company goals and client needs.
9. Gather, analyse, and present data on client performance, sales trends, and ETF growth opportunities to provide actionable insights and support decision-making.
10. Assist in the planning, execution, and follow-up of projects aimed at enhancing client engagement and revenue growth, working closely with cross-functional teams.
11. Work closely with internal teams, including Relationship Managers and Fund Operations, to ensure seamless service delivery and address client concerns promptly.
12. Proactively identify and mitigate risks associated with ETF Operations, ensuring compliance with industry regulations and standards while employing proven frameworks.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Abilities:

1. Communication Skills: Exceptional verbal and written communication skills, with the ability to build rapport with clients and internal stakeholders alike.
2. Analytical Ability: Strong analytical skills with the capacity to interpret data and identify trends, using insights to support strategic recommendations.
3. Organisation and Time Management: Demonstrated ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
4. Attention to Detail: High degree of accuracy and attention to detail, particularly in handling client information, data analysis, and project documentation.
5. Customer Focus: A proactive approach to customer service with the ability to anticipate client needs and deliver solutions effectively.
6. Relationship Building: Extending and nurturing strong relationships with key stakeholders, including institutional investors, investment funds, and asset managers, is vital for establishing Waystone as a trusted partner in the industry.
7. Technical Proficiency: Proficiency in Microsoft Office Suite (particularly Excel and PowerPoint); experience with CRM software (such as Salesforce) is a plus.
8. Innovation and Adaptability: The asset management industry is constantly evolving, and you should be open to innovation, adaptable to change, and willing to explore innovative approaches to enhance the company's sales performance.
9. Team Collaboration: A team player with a collaborative mindset, ready to contribute to group projects and support colleagues as needed.
10. Results-Oriented: You will have a strong focus on achieving measurable results and exhibit the drive to meet or exceed sales targets while maintaining high levels of customer satisfaction.
11. Ethical Conduct: Upholding high ethical standards in all interactions, reinforcing Waystone's reputation as a trustworthy partner in the industry.

Education:

1. Bachelor's degree in Business Administration, Finance, or a related field

Required Experience & Skills:

1. 2-5 years of experience in financial services (internships or graduate program experience welcome).
2. Basic understanding of fund structures and operations; ETF knowledge is a plus.
3. Strong organisational and administrative skills.
4. Attention to detail and willingness to learn in a fast-paced environment.
5. Proficient in Excel, Power BI and familiar with data handling and analytics.

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