Learning Program Manager

Overview Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organisation. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet organisational needs.
Responsibilities Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
Lead the design and development of engaging and effective learning programs that address those needs.
Collaborate with Learning Designers to envision and design programs aligned with strategic objectives, showcasing L&D best practices, and delivered through appropriate modalities (in-person, virtual, e-learning).
Ensure learning programs incorporate feedback and adapt to changing organisational needs.
Program Planning and Execution Develop comprehensive project plans for L&D programs that align with organisational needs, timelines, and resources.
Coordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective program execution.
Monitor and track program progress, adjusting plans as necessary to meet targets.
Stakeholder Management Provide updates and ensure alignment with program objectives.
Serve as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners.
Resource Management Identify and allocate resources necessary for program execution, including budget management and resource scheduling.
Manage program budgets, ensuring financial objectives are met and resources are utilized efficiently.
Identify potential risks and develop mitigation strategies to minimise the impact on program delivery.
Monitor and report on program risks, implementing corrective actions as needed.
Quality Assurance Ensure that all L&D program deliverables meet the required quality standards and specifications.
Implement continuous improvement processes to enhance program performance and outcomes.
Data Analysis and Reporting Collect and analyse program data to evaluate performance, identify trends, and inform decisions making.
Prepare and present detailed reports on program status, outcomes, and areas for improvement.
Benchmarking and External Insights Benchmark L&D programs against industry best practices and emerging trends.
Bring external insights and suggestions to enhance the effectiveness and innovation of L&D initiatives.
Process Improvement Evaluate existing L&D processes and workflows, identifying opportunities for improvement.
Implement best practices and innovative solutions to enhance program efficiency and effectiveness.
Provide guidance, support, and leadership to program teams.
Foster a collaborative and high-performance team environment.
Skills and Qualifications Educational Background Advanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred.
Experience Proven experience in program or project management, with a track record of successfully delivering complex L&D projects.
Experience in curriculum design and instructional design, creating engaging and effective learning experiences.
Experience managing cross-functional teams and working in a matrix organisation.
Technical Skills Proficiency in project management software and L&D tools (e.g., LMS, authoring tools such as Articulate).
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Soft Skills Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Strong organisational skills, with the ability to manage multiple priorities and projects simultaneously.
Problem-solving mindset with the ability to think strategically and execute methodically.
Personal Attributes Self-motivated, proactive, and able to work independently.
Detail-oriented with a commitment to delivering high-quality results.
Adaptable and resilient, able to thrive in a fast-paced and dynamic environment.
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Thanks & Regards
GS Team, NIIT

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