French Speaking Technical Support – SQL

4 weeks ago

Dublin Pike, Ireland www.cardandpaymentjobs.com Full time

Overview
French Speaking Technical Support – SQL & API / SAAS / Cloud - Dublin
Full-time job - 3 days in Dublin office

Are you fluent in French and English? Do you have strong SQL experience? Do you possess Customer / Technical support in a SAAS/ Cloud / API environment?

Job Scope
Our client is a fast growth fintech working with some of the most cutting edge global brands providing a cloud-based payments platform. As such, they are now seeking self-motivated technical support specialists to join the international Merchant Care team where you will provide high quality support for their product suite. You will use methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by merchants using different channels including email, phone or chat.

Day to day you will

Work with Engineering and Product teams to escalate and resolve issues

Prioritize and manage cases, documenting troubleshooting activity in a case management system

Build technical domain expertise and operate as part of a diverse and international team

Document your knowledge for the team by creating help articles for the internal knowledge base

Manage your time effectively as workload and priorities change constantly

Proactively identify where an issue may need additional help or escalation

Gain a deep understanding of product line processes by attending training, self-paced learning and practising and investigating things for yourself

Build technical domain expertise

Understand and adopt processes and give ideas where these could be improved

To be successful in this role, you must possess:

Fluent French

2+ years of experience in a product focused technical support role

Strong SQL experience, including querying and investigating data

Experience working with APIs

Incident management and process understanding

Experience of software development concepts, lifecycle and technologies is a plus

Experience of working within Agile environments, managing multiple products at one time

Ability to work in a complex domain and a fast-moving technical environment

Exposure to Continuous Integration and Deployment workflows is a plus

Excellent communication skills and experience managing stakeholders of varying seniority and technical ability

Education and learning in Computer/Information technologies or equivalent

AWS experience or exposure is beneficial

Experience working within a microservices architecture/distributed architecture is a plus

Finance/payments experience is beneficial

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