▷ High Salary Technical Support Engineer 2

1 week ago


Dublin Pike, Ireland Datadog Full time

Social network you want to login/join with:
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 400+ integrations
Become demo certified and lead a three-pillar demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Train as a highly knowledgeable specialist in one or more Datadog product area(s)
Work from a Datadog office 3 - 5 days per week
Who You Are:
Experienced using Zendesk, Jira, Confluence, or similar software
An engineer with previous technical troubleshooting and/or programming experience
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
A tinkerer with some programming experience and a basic knowledge of Linux
Able to work a rotating schedule that requires weekend availability
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
Generous and competitive global benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#J-18808-Ljbffr



  • Dublin Pike, Ireland ServiceNow Full time

    Overview Join to apply for the Senior Technical Support Engineer role at ServiceNow . What you get to do in this role: The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are...

  • Digital Recruiter

    1 week ago


    Dublin Pike, Ireland Tundra Technical Solutions Full time

    Tundra Technical Solutions is a leading IT and engineering staffing provider committed to building strong relationships with clients and candidates, delivering exceptional service, and supporting global growth across North America, the UK, Ireland, and Asia. Overview Join a fast-paced, results-driven team focused on direct source curation and placing top...


  • Dublin, Ireland Hardwareassociation Full time

    Technical Support / Field Engineer (Sanbra Group) Sanbra Group Ltd – Office & Field Based Full-time, Permanent. Job Summary An exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading Company. We are seeking to recruit a Service Engineer to join our expanding ‘Customer Service Team’ in...


  • Dublin Pike, Ireland iCIMS Full time

    Overview Join a collaborative and innovative team shaping the future of talent acquisition technology. As a Technical Writer at iCIMS, you’ll help users understand and adopt iCIMS solutions, including AI capabilities. The Technical Writer is a key member of the Technical Writing team within the Product department. This role develops clear, accurate, and...


  • Dublin Pike, Ireland Susquehanna International Group Full time

    Join to apply for the DevOps Engineer role at Susquehanna International Group Join to apply for the DevOps Engineer role at Susquehanna International Group Get AI-powered advice on this job and more exclusive features. Overview Susquehanna is actively recruiting a DevOps Engineer for our Development Tools and Components team. This team provides...


  • Dublin, Ireland Principle HR Full time

    API Technical Support Engineer - Messaging Platforms - Global Tech Why this role? This is your chance to work on high-impact, low-volume Tier 3 support cases where your technical expertise really matters. You'll gain exposure to global-scale messaging technology, APIs, and enterprise integrations, while building strong cross-functional connections with...


  • Dublin Pike, Ireland Amazon Ireland Support Services Limited Full time

    Social network you want to login/join with: At Amazon, we have hundreds of facilities across Europe. They’re not just workplaces – they’re our hubs where teams meet and collaborate to make sure we’re always delivering the best we can for our customers. As a Reliability Maintenance Engineering (RME) Area Manager, you’ll bring together the elements...


  • Dublin, Ireland Morgan McKinley Full time

    What YouWill Do Develop high-quality technical content; including integration guides, onboarding documentation, tutorials, API references, and internal knowledge resources for various customer and user personas. Own end-to-end content lifecycle; from creation and updates to governance â€/" ensuring all materials are accurate, discoverable, and aligned...


  • Dublin Pike, Ireland Access Talent Group Full time

    Contact Ciaran Hall the consultant managing this role. As a Junior Structural Engineer, you will work closely with senior engineers and project teams on a variety of exciting projects. This is a fantastic opportunity to gain hands-on experience in structural design, analysis, and site coordination while developing your career in a supportive environment. Key...


  • Dublin Pike, Ireland Global Payments Inc. Full time

    The primary purpose of this role is to provide operational support to multiple teams who are primarily offering customer support to our suite of Ecommerce solutions. You will require an expert understanding of Global Payments Ecommerce products and technologies and an appreciation of how they fit in with the wider payments ecosystem. Your duties will include...