Duty Manager

6 days ago

Dublin, Ireland Holiday Inn Express Full time

Duty Manager Our Company At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do. Weve experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future orientated approach. This is a very exciting time to join JMK Group. In a phase of exponential growth, the company has operational hotels, two new builds and three properties under construction in Ireland and the United Kingdom. Our staff are the driving force behind the business, working hard each and every day to deliver excellent customer service, extraordinary experiences and portray what we stand for. We encourage our employees to grow with us, offering exciting opportunities and incentives which enable them to develop their career in the hospitality industry. This commitment has enabled us to retain talent and foster a strong work ethic throughout the group. The Role We now have a vacancy for an experienced Duty Manager to Leading our reception team, you will play a pivotal role in the success of the hotel, ensuring the highest levels of customer satisfaction, whilst operating within the brand guidelines to ensure we deliver that ultimate customer experience for every guest, every time. Your overall responsibility is to assist in developing, managing, and leading your team to deliver great hospitality experiences through a focused approach on excellent customer service and consistent standards. Responsibilities: Ensuring employees are offering exceptional customer service and working on high standards. Making sure customers are happy with the service and products. Hands on approach. Assisting other managers. Helping to implement company policies. Motivating team members. Ensure the hotel operates smoothly on a daily basis. Provide first class customer service at every opportunity, representing the Hotel Manager in every interaction. Furnishing guests with practical assistance, as needed. Communicating & managing the daily, weekly, and monthly activities. Offer support across all departments Support health and safety, wellness, security function throughout the property. The Candidate: A minimum of 2 years previous experience working in the hospitality Sector and minimum of 1 year experience working as a Reception Supervisor /Assistant Manager level. Previous experience working in a branded property. 100% computer literacy, to include Microsoft packages (word, excel, outlook etc). Previous experience working with Amadeus, Opera , or similar Property Management System. Excellent attention to detail. Previous experience of managing a team. Excellent knowledge of the local area and Dublin City. Excellent communication skills, with fluency in the English language. Benefits: Discounted hotel room rates at more than 6,000 IHG hotels worldwide Discounted hotel room rates at JMK Group hotels Uniform included Competitive salary Cycle to work scheme Refer a Friend programme Opportunity to work with a renowned brand Employee Assistance Program Do you have the skills listed above, why not come in or apply online with your CV and a member of the management team will the happy to speak to you further about the role? Skills: Hotel Management Hotel Operations Hotel service

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