▷ [Urgent] APM Technical Support Engineer

4 weeks ago

Dublin Pike, Ireland New Relic Full time

Overview New Relic is seeking an APM Technical Support Engineer to support our Application Performance Management products within the observability platform. You will work with engineering teams, help customers with installation, configuration, and data exploration, and contribute to the product roadmap by documenting feedback and reporting bugs.
What You/'ll Do Work closely with experienced engineers to learn how to creatively solve complex customer problems
Develop your technical insight and identify recurring issues and solutions
Build expert troubleshooting skills while providing software support via email, phone, and social media
Collaborate across teams in a supportive learning environment
Help customers with installation, configuration, and data exploration requests related to our APM products (with guidance and mentorship)
Document feedback on feature requests and report bugs to Product Organisation to influence the product roadmap
Continually advance your skills through training, mentorship, and exposure to new features and technologies
This Role Requires A genuine passion for helping customers and solving problems
Academic background or internship in Computer Science, Software Engineering, or related field
Strong analytical and problem-solving mindset with eagerness to learn
Foundational knowledge of web technologies and how modern applications work
Experience deploying applications with AWS, Azure, or GCP (through coursework, projects, or internships)
Basic experience with Java, .NET, PHP, Ruby, Python, or Node.js (through coursework, projects, or internships)
Curiosity about new software technology
Positive attitude and ability to see possibilities rather than obstacles
You'll thrive in our collaborative environment, mentored by brilliant engineers, and have the chance to build your expertise in observability technology with full support from day one.
Bonus Points If You Have Relevant coursework or certifications in application development
Academic projects or internship experience in Network, System, or Database Administration
Exposure to observability or monitoring tools (New Relic experience is a plus)
Experience analyzing application logs through coursework, projects, or internships
We are committed to a diverse, inclusive environment. If you require a reasonable accommodation to complete any part of the application, please contact resume@newrelic.com.
Our hiring process: All persons hired will be required to verify identity and work eligibility. Criminal background check is required. We evaluate qualifications without regard to race, religion, etc.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

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