Technical Helpdesk Engineer

4 weeks ago

Dublin, Ireland Kone México Full time

Technical Helpdesk Engineer (Lifts) page is loaded## Technical Helpdesk Engineer (Lifts)locations: Dublintime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: R0653497At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.We are currently looking for a **Technical Helpdesk Engineer to join our Service team in Ireland.** This role is going to cover **Dublin and surroundings**.Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organisation. Technical Helpdesk Engineer is typically involved in call out resolution and in complex technical issues resolution, when a Service engineer does not succeed in solving technical problems.**Key accountabilities at the role:*** Provide remote and on site technical support for Service engineers* Help in spare part identification* Support in proximity stock definition for new lifts in service* Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs* Create and process cases in Technical helpdesk tool, prepare quality reports after remote support and/or site visits* Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract* Train local technicians during site visits and/or deliver scheduled training sessionsTo qualify for this vacancy we would expect you to have:* Full electrical qualification* Experience of work with KONE and non-KONE equipment* Good technical understanding of products and service solutions* Connect Union card* Excellent health and safety knowledge* Good team player* Strong customer skills* Good written and spoken EnglishWe offer a range of fantastic benefits to our Engineers including:* Excellent salary depending on skills, experience and qualification* Company Pension Scheme* Use of a KONE van* Strong and clear progression programmes, so that you can reach your full potential* Trainings - KONE have a learning tool that allows you to apply for various courses that can increase your knowledge and progression potentialThis role is not eligible for visa sponsorship.Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.En savoir plus sur
#J-18808-Ljbffr

  • High Salary! Technical Helpdesk Engineer

    4 weeks ago

    Dublin, Ireland Kone México Full time

    Technical Helpdesk Engineer (Lifts) page is loaded## Technical Helpdesk Engineer (Lifts)locations: Dublintime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R0653497At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions...

  • Helpdesk Supervisor

    7 days ago

    Dublin, Ireland Fruition Group Full time

    Our client is seeking a Helpdesk Supervisor to lead an expanding IT support team delivering front-line assistance to a large user base. This role will suit someone with strong leadership capability, hands-on technical knowledge, and a passion for excellent customer service. You will ensure high service standards, coach junior analysts, and oversee daily...

  • Technical support engineer, Lifts

    2 weeks ago

    Dublin, Ireland Kone Plc Full time

    At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Lift Service team in...

  • IT Helpdesk Analyst Tier 1

    4 weeks ago

    Dublin, Ireland Cprvision Full time

    Key Responsibilities Performing any other reasonable duties as required by Management Skills & ExperienceExperience in an IT Helpdesk or Credit Union role providing technical or problem resolution Experience resolving Customer requests on the first contact where possible and where not , ensuring we action the request to the right team.Proven Customer...

  • ▷ [11/7/2025 A] Technical Supervisor

    3 weeks ago

    Dublin Pike, Ireland CBRE Full time

    Overview Technical Supervisor Job ID 244844 Posted 27-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Dublin - Dublin - Ireland Job Title: Technical Supervisor (M & E) Purpose of the Job To manage and deliver planned preventative maintenance, reactive works to all technical...

  • Technical Sourcer

    1 day ago

    Dublin, Ireland Intercom Full time

    Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with...

  • Senior Substation Design Engineer – Contract

    2 weeks ago

    Dublin, Ireland Sonas Technical Full time

    Senior Substation Design Engineer – Contract Contact Shauna MooneySalary: €720Location: > Contact: Shauna MooneyMobile: We are seeking an experienced Senior Substation Design Engineer to join a leading semi-state organisation on 12 month contract. Successful applicant will be part of a substations design team within the GIS Substations Section of...

  • Junior Field Service Engineer

    7 days ago

    Dublin, Ireland Fruition Group Full time

    Junior Field Service Engineer Location: Dublin, Ireland Type: Permanent Job Description: Our client, a technology-driven organisation, is seeking an experienced Field Service Engineer to deliver both on-site and remote IT support services. This role involves a blend of desk-based technical assistance and field engineering, providing support across a wide...

  • Technical Recruiter

    2 weeks ago

    Dublin Pike, Ireland Intercom Full time

    Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our...

  • Technical Support Engineer

    1 day ago

    Dublin, Ireland Intercom Full time

    Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with...