Duty Manager

4 days ago

Galway, Ireland Noel Group Full time

Job Title: Duty Manager Location: Galway City, Ireland Salary: Approx. €35,000 per year Employment Type: Full-Time, Permanent About the Role Our client, a well-established hotel in Galway City, is seeking an experienced Duty Manager to join their team. This is a key operational role within a busy hotel environment, responsible for ensuring smooth day-to-day operations, delivering exceptional guest experiences, and supporting the management team. As Duty Manager, you will act as the senior on-site manager during your shifts, providing leadership to the team, resolving guest issues, and maintaining high standards across all departments. Key Responsibilities Oversee daily hotel operations across Front Office, Housekeeping, and F&B departments. Act as the senior manager on duty, ensuring smooth and efficient service during all shifts. Handle guest enquiries, complaints, and special requests promptly and professionally. Support the team in achieving operational targets, KPIs, and service excellence. Supervise staff, provide guidance, and ensure adherence to hotel policies and procedures. Coordinate with department heads to maintain quality standards and operational efficiency. Assist in staff training and development initiatives. Ensure compliance with health, safety, and hygiene regulations. Monitor and report on guest feedback, taking action to improve service where needed. Support management with scheduling, reporting, and other administrative tasks as required. Person Specification Proven experience in a supervisory or management role within the hospitality sector. Strong leadership and team management skills. Excellent customer service and problem-solving abilities. Ability to work efficiently under pressure in a fast-paced environment. Strong organisational skills with attention to detail. Flexibility to work evenings, weekends, and public holidays. Professional, approachable, and able to maintain composure in challenging situations. Hospitality qualification or relevant experience preferred. What's on Offer Competitive salary of approximately €35,000 per year. Opportunity to take on a senior operational role in a busy, professional hotel. Supportive working environment with long-tenured staff. Career progression opportunities. Hands-on experience in all areas of hotel operations. Skills: Team Managemenr/ Organisation/ Time management

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