(Only 24h Left) Escalations Specialist
14 hours ago
Ryanair are now hiring for a Customer Escalations Co-ordinator to join Europe’s Largest Airline Group.
This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests within the next 10 years.
The role of the Customer Escalations Co-Ordinator will be to assist with the performance management of the Customer Service team (Internal and External) while being the right hand to our Customer Service Manager.
Duties include but are not limited to:
1. Monitoring and coaching staff to improve performance and effectiveness.
2. Assist with recruitment and training of new team members.
3. Process Improvement – Review current processes with a view to streamline where possible.
4. Efficient and appropriate complaint and escalation handling.
5. Identify recurring or emerging issues and escalate to the appropriate channels.
6. Investigate and report on all escalations, highlighting areas for improvement.
7. Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution.
8. Keep detailed records of all escalations including customer and internal communications.
9. Reporting – Provide a weekly report for senior management on all Escalations.
10. Adhoc tasks pertaining to customer service.
Requirements
1. Excellent knowledge of Microsoft Office Suite
2. Show a natural ability in problem solving
3. Possess a high level of interpersonal and written skills
4. Detail Orientated; ability to work on your own initiative
5. Must be both flexible and enthusiastic with excellent communication skills.
#J-18808-Ljbffr
-
▷ Only 24h Left: Commercial Manager
20 hours ago
Dublin, Ireland Construction Specialist Recruitment Full timeCommercial Manager Residential Location: Dublin/Leinster Job Type: Permanent, full-time Salary:Negotiable Date: 26/7/2023 A leading, Dublin based construction company is currently recruiting for a Commercial Manager. With a strong pipeline of work, the company is currently looking to bring in an experienced Commercial manager to run multiple projects in the...
-
(Only 24h Left) Fit-Out Site Manager
20 hours ago
Dublin, Ireland Construction Specialist Recruitment Full timeFit-Out Site Manager Our client with over 60 years of experience in fit-outs and currently hiring for an experienced Fit-outs Site manager ideally with a trade background for a 4-story government building fit-out in Dublin with a small amount of refurb work. Responsibilities: - Oversee and manage all on-site activities for fit-out projects in Dublin -...
-
Support Escalations Engineer
20 hours ago
Dublin, Ireland Evad Technology Group Full timeGeneral Summary: Due to our continued expansion EVAD are looking to fill a role within our service department for our Dublin office for the position of Support Escalations Engineer Support Escalation Engineers (SEE) specialize in investigate and solve critical, complex, technical issues and employ problem isolation techniques and product knowledge to solve...
-
▷ Only 24h Left: Idam Technical Specialist
20 hours ago
Dublin, Ireland Bank of Ireland Group Full timeWhat is the opportunity? This is an opportunity for the successful candidate to join the Bank's growing Identity and Access Management Team. Our team, comprised of three other Identity and Access Management (IAM) Engineers and one manager, are tasked with supporting the Bank in maturing and expanding our Identity Governance processes using SailPoint...
-
Cleaning Validation Specialist
20 hours ago
Dublin, Ireland CPL Full timeCLEANING VALIDATION SPECIALIST Cpl in partnership with our client Pfizer are seeking a Cleaning Validation Specialist to join the team for an 11 month Fixed term contingent contract at their state of the art plant in Dublin Grange Castle. Job Purpose: Pfizer Grange Castle seeks a Cleaning Validation Specialist to work within the Cleaning Validation Team...
-
▷ Only 24h Left! Site Engineer
1 day ago
Dublin, Ireland Global Professional Consultants Full timeSite Engineer A Tier 1 Main Building Contractor is looking for an experienced Site Engineer to join their team for a high-rise apartments project in Rathborne, North Dublin. Ideal candidates will have approximately 3 years of post-graduate experience, with a background in RC Frame projects and strong setting-out skills. This role offers a great opportunity...
-
Dublin, Ireland Electricity Supply Board Full timeSelect how often (in days) to receive an alert: ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation,...
-
Only 24h Left! Health
20 hours ago
Dublin, Ireland Construction Specialist Recruitment Full timeHealth & Safety Officer - Greater Dublin area The CSR Group has been retained by one of Irelands leading contractors who are seeking to employ an intermediate level H&S professional. This company works across all sectors within the construction industry mostly around the Dublin area. They class Health & Safety as being a main priority within their working...
-
Talent Acquisition Specialist
20 hours ago
Dublin, Ireland CPL Full timeLife Sciences Talent Acquisition Specialist for our MSP’s At Talent Evolution Group (TEG) we are passionate about providing our clients with the best talent experience possible. We work with our clients through our managed staffing RPO (Perm) and MSP (contingent) programs as well as providing additional innovative solutions to meet their talent...
-
Dublin, Ireland Centre for Effective Services Full timeProject and Change Management Specialist Dublin Posted on February 21, 2024 Overview CES is on the hunt for a specialist in Project and Change Management. The ideal candidate will support our partner teams to successfully execute and deliver projects and programmes that will lead to the design and implementation of improved public services. They will be...
-
▷ Only 24h Left! Payroll Supervisor
14 hours ago
Dublin, Ireland ICON Full timePayroll Supervisor - Dublin 18 - Hybrid ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are looking to add a Payroll Supervisor to our Dublin...
-
Dublin, Ireland Grifols, S.A Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
▷ Only 24h Left: Ruminant Technical Specialist
20 hours ago
Dublin, Ireland PE Global Full timePE Global is currently recruiting for a Vet for a leading multi-national client based in Dublin. This is a contract position. Role: To provide specialist veterinary expertise on all aspects of Animal Health ruminant products and product markets and, in doing so, to actively contribute to sales support, product development and marketing within Ireland. To be...
-
Dublin, Ireland Abrivia Recruitment Specialists Ltd. Full timeJob Title: Dutch Sales and Negotiation Specialist Job Type: Permanent Full Time (Mon-Fri) Location: Dublin City Work Model: Training onsite and then hybrid model going forward. (3 days on site, 2 days at home) Salary: €50K On-target earnings with further uncapped commission available + pension, healthcare & gym and more We are looking to hire a Dutch...
-
Dublin, Ireland Construction Specialist Recruitment Full timeAre you an experienced Electrical contracts manager looking to lead the way with a company that does just that? As an award winning "Best Company to Work For" this is a truly unique opportunity for someone who is as gifted with clients as they are with operations. The business is renowned across the UK and Ireland as well as other countries for their...
-
▷ [Only 24h Left] IT Support Engineer
1 day ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeIT Support Engineer Contract | €170-€190/day | Dublin | Hybrid A client of mine is looking for an experienced IT Support Engineer to join their team in Dublin. This role will involve providing Level 2 support, troubleshooting issues, and assisting with key IT projects in a hybrid environment. Responsibilities: Provide Level 2 support for Windows-based...
-
▷ Only 24h Left! Optometrist
14 hours ago
Dublin, Ireland Optical Express Group Full timeJob Title – Optometrist Location – Dublin Tallaght/Grafton Street Salary – Up to €75,000 Optical Express is a provider of ophthalmology services including laser eye surgery, cataract surgery and lens replacement surgery in the United Kingdom and Europe. For over 34 years, millions of patients have trusted Optical Express with their eye care. We...
-
HR Lead New
6 hours ago
Dublin, Ireland CPL Full timeCpl Recruitment are looking for a Permanent HR Lead to work with a Large organisation in Dublin City. The successful candidate must have Team Lead experience and 5 + Years HR Experience. Responsibilities: - Responsible for all areas of people management - Managing and coaching the team ensuring effective performance manage to ensure delivery of overall Key...
-
▷ Only 24h Left! Tax Accountant
20 hours ago
Dublin, Ireland HireForce Full timeHireForce has been engaged by a leading Irish Plc who is seeking a Tax Accountant to join their dynamic finance team. The Tax Accountant will play a critical role in ensuring tax compliance, providing expert guidance on tax-related matters, and supporting the business in managing its tax obligations effectively. Other responsibilities include the following:...
-
▷ Only 24h Left: Director of Facilities
20 hours ago
Dublin, Ireland Adecco Ireland Full timeWe are currently seeking a highly qualified Director of Facilities & Operations to join our client's team based in Dublin. As the Director of Facilities & Operations, you will be responsible for leading a team focused on delivering quality services to support the success of our client's businesses. This includes overseeing operational risk management,...