Urgent Search Migration Engineer

3 weeks ago

Dublin, Dublin City, Ireland PFH Technology Group Full time
Healthirl Migrations – IT Engineer

Within the OoCIO there is a requirement to augment the current resource pool with a suitably skilled Support Technician who will primarily work as part of the Healthirl Migrations Team to migrate users, devices & mailboxes from the 8 legacy domains to the one single national Healthirl domain.

Responsibilities may include, but are not restricted to:

- Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
- Liaising with the Relationship Managers to receive weekly migration schedule, arriving on-site to perform the migrations, managing any issues through to resolution & ensuring a good customer service experience
- Escalate issues (Application, Hardware) where necessary to the POD Lead and/or Technical Manager
- Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
- Establish and build on good working relationship with customers & end-users
- System administration using Active Directory
- System administration – amend privileges/security permissions on server shares, setup of new shared folders on existing shares
- Set up / amend Windows accounts/mailboxes, Microsoft exchange & Microsoft servers
- Access and update email branding site for new and staff movers
- Liaise with third party vendors for software / hardware installations
- Troubleshoot and if required, referral of hardware faults to third parties
- Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
- Install and configure computer hardware and peripherals, operating systems and applications
- Be aware of & contribute to the Healthirl Migrations Knowledge Base
- Complete post-migration form for central team
- Deal with 'how to' and information requests including data security and ICT policies
- Liaison with local and national ICT teams, e.g. Server and Network management
- Engagement with service providers (managed print, applications, etc) to co-ordinate migration activities
- Site assessments for migrations
- Undertake necessary training appropriate to the role

Other

- Coordinateoffice activities to secure efficiency and compliance to procedures and processes
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Assist and interact with colleagues & project teams as requested
- Full clean Irish Driving Licence

Experience:

- Must have a minimum of 1 years' experience working in an IT Support environment
- Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.

Demonstrate good problem solving, analytical and decision making skills

- Demonstrate evidence of production of quality deliverables
- Demonstrate understanding of Irish Healthcare system

Business Competencies:

- Excellent written and oral communication skills
- Excellent teamwork and interpersonal skills.
- Proven ability to organise work with an organized manner
- Self-starter with a willingness to take responsibility

- The ability to interact with key stakeholders in a professional manner

Education:

- Third Level Education Qualification is preferable
- Professional certificates such as Comptia, Microsoft, Cisco is preferable

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