[Urgent] Policy Product Specialist, gTech Ads Customer Support

2 days ago


Dublin, Ireland Google Full time

Policy Product Specialist, gTech Ads Customer Support

Location: Dublin, Ireland

Experience Level:

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum Qualifications:

- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a policy and project/program management role.

Preferred Qualifications:

- Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Experience with Google Ads Policy troubleshooting, implementation or enforcement.
- Experience using insights from data to influence business decisions.
- Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
- Excellent communication, organizational, customer service, and problem-solving skills.

About the Job:

The Policy Center of Excellence team (within gTech Ads Customer Support) is responsible for Policy related processes and implementations across all the different Customer Support teams. We are the product experts that identify potential Policy hotspots and areas for process or product improvements. We collaborate with our partner teams (CS, Enablement, GTM, Trust and Safety (T&S)) to develop solutions that enhance the overall Policy customer experience.

In this role, you will help our advertisers and sales teams make the most out of our products. You will have deep product knowledge, provide high quality customer support and own end to end customer solutioning. You will focus on managing troubleshooting tasks, use your investigative and problem-solving skills to proactively detect and provide resolution to issues. You will also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities:

- Deliver and prioritize outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Apply product expertise solving complex technical customer issues and escalations and carrying out tactical projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our partner teams to own and continuously improve the Policy journey of all clients across, resolve complex issues and understand customer pain points.
- Share insights and provide expertise to our partner teams to support product and process improvements.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr



  • Dublin, Ireland Google Inc. Full time

    Policy Product Specialist, gTech Ads Customer Support corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a policy and project/program management role. Preferred Qualifications: - Experience in online advertising in a customer-facing role using...


  • Dublin, Ireland Google Full time

    Display and Video Specialist, gTech Ads (English, French) corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. - 1...


  • Dublin, Ireland Google Inc. Full time

    Digital Marketing Strategist, Customer Success Acceleration, gTech Ads (English, Italian) corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 2 years of experience in strategy, analytics, or insight-based product solutions. - 1 year of experience working in customer...


  • Dublin, Ireland Google Inc. Full time

    Job Title: Display and Video 360 Media Solution Specialist Location: Dublin, Ireland Early Experience Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes. Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 2 years of experience in digital media,...


  • Dublin, Ireland Xtremepush Limited Full time

    About the Role We’re looking for a Product Support Specialist to join our growing team. Our Product Support team proactively and reactively solves customer issues while advising on best practices to deliver tangible results. In this role, you’ll help customers navigate the Xtremepush platform, investigate reported issues, and provide clear, effective...


  • Dublin, Ireland Xtremepush Limited Full time

    About the Role We’re looking for a Product Support Specialist to join our growing team. Our Product Support team proactively and reactively solves customer issues while advising on best practices to deliver tangible results. In this role, you’ll help customers navigate the Xtremepush platform, investigate reported issues, and provide clear, effective...


  • Dublin, Ireland Collen Construction Full time

    Microsoft Azure Certifications and/or related technical certifications 5+ years of experience Excellent English verbal, written and presentation skills Detail oriented and organised with a high degree of accuracy Excellent problem solving and technical troubleshooting skills Extensive experience in troubleshooting & resolving complex End User support...


  • Dublin, Ireland HuntsBot Full time

    As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration...


  • Dublin, Ireland Servicenow Full time

    Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Dublin, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company As Policy Advisor, you will join a regulatory and representative body in their Policy Department, reporting to the Director of Policy and working on issues at national, EU and international level. Your new office is in Dublin City and is accessible via public transport. Your new company requires you to join their team on a permanent basis....


  • Dublin, Ireland Pinterest Full time

    About Pinterest: Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this...


  • Dublin, Ireland Robert Walters Ireland Full time

    We are currently recruiting for the role of Customer Support Specialist on behalf of a Financial Services organisation. Customer Support Specialist Great role for grads with 2 years customer service experience. Dublin West based - Hybrid role. Responsibilities: - Manage calls/emails from customer base. - Assist in customer account management and...


  • Dublin, Ireland Rippling Full time

    Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With...


  • Dublin, Ireland Google Full time

    Digital Marketing Strategist, Customer Success Acceleration (Arabic, English) corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 2 years of experience in strategy, analytics, or insight-based product solutions. - 1 year of experience working in customer relationship...


  • Dublin, Ireland Lex Consultancy Ltd Full time

    We are urgently seeking temporary Customer Service staff for a period oftwo - three months in Dublin 2. This role will involve taking calls from members of the public, answering basic queries and noting details for further calls for more complex issues. Fully onsite role - Dublin 2 Working hours - 9am - 5pm Start date - First week of Februaru End date -April...


  • Dublin, Ireland Robert Walters Ireland Full time

    Talent Acquisition Specialist (Urgent Start) We are currently recruiting for the role of Talent Acquisition Specialist (Urgent Start) on behalf of a Reinsurance organization, on an initial Temporary basis. Contract Type: Temporary - 3 month TEMP contract with potential for extension or permanency. Workplace Type: Hybrid - 3 days on site in Dublin City...


  • Dublin, Ireland IT Alliance Group Full time

    ICT Helpdesk Support Specialist - €200 Per day Job Overview Irish Government organisation urgently requires an ICT Helpdesk Support Specialist to join their team. While the role is initially offered on a 6-month basis, it does offer the potential t transition into a long term role. The ICT Helpdesk Support Specialist will provide helpdesk and frontline...


  • Dublin, Ireland Google Full time

    Digital Marketing Strategist, Customer Success Acceleration (English, Hebrew) corporate_fare Google place Dublin, Ireland Apply - Bachelor's degree or equivalent practical experience. - 2 years of experience in strategy, analytics, or insight-based product solutions. - 1 year of experience working in customer relationship development, account management,...


  • Dublin, Ireland Google Full time

    Account Manager, Large Customer Sales (English, Ukrainian) corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles. -...


  • Dublin, Ireland Google Inc. Full time

    corporate_fare Google place Dublin, Ireland Apply Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields. - Experience with managing escalations and crises, and working with teams and executives at the same time. - Experience in...