Technical Account Manager

4 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Technical Account Manager (Finland), Enterprise Support - EMEA Startups

Job ID: 2790524 | AWS EMEA SARL (Finland Branch)

At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.

Key job responsibilities

1. You'll advise on solutions, provide technical guidance and advocate for the customer.
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.
5. Consult with a range of partners from developers through to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud.
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.

BASIC QUALIFICATIONS

- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
- Customer obsessed.

PREFERRED QUALIFICATIONS

- Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
- Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirement.
- Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Posted: February 21, 2025 (Updated 2 days ago)

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