3 Days Left Technical Support Associate
5 hours ago
Our client, a globally leading company in medical technology and healthcare, is seeking a motivated Technical Support Associate fluent in Norwegian to join their team in Galway, Ireland.
This is a permanent full-time position based primarily on-site in Galway City, reporting directly to the EMEA/APAC Technical Support Team Lead.
Your Responsibilities:
- Provide professional and friendly support by handling inbound customer calls and emails in Norwegian and English.
- Act as the first technical point of contact: analyze and resolve customer queries and complaints related to the assigned product portfolio.
- Document all customer interactions accurately according to internal standards.
- Clearly communicate investigation findings and solutions to customers via phone and written correspondence.
- Prioritize and manage customer inquiries in shared mailboxes according to company processes.
- Ensure timely response and resolution to meet individual, team, and company KPIs.
- Identify and suggest improvements to enhance the customer experience.
- Build and maintain product knowledge and share expertise within the team.
Your Profile:
- Completed education, certificate, or degree in a relevant field (e.g., science, biomedical, healthcare, nursing, engineering) is an advantage but not mandatory.
- Previous experience in a call center or customer-facing role is beneficial.
- Full professional fluency in Norwegian and English, both spoken and written.
- Ideally at least 1 year of experience in a medical/clinical environment or technical support role.
- Strong analytical skills, structured working method, and excellent problem-solving abilities.
- Experience handling complex customer issues and technical troubleshooting.
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
- Excellent communication skills, team player, and adaptable.
- Ability to prioritize tasks independently and take responsibility.
We Offer:
- Permanent contract with a globally successful MedTech company.
- Attractive salary package including social benefits.
- Modern and dynamic workplace located in the heart of Galway City.
- Hybrid work model: 1 day remote, 4 days on-site.
- Various professional training and development opportunities.
- 30 days annual leave.
- Friendly team with an open company culture.
- Start date flexible.
Interested?
Even if you're unsure if you meet every requirement, we encourage you to apply – we look forward to hearing from you
#LI-TO1
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