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7 days ago
Job Title: Technical Support Associate (Norwegian Speaking)
Job SummaryWe are seeking a highly skilled and motivated Technical Support Associate to join our team. As a Norwegian-speaking Technical Support Associate, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities- Handle inbound customer calls and emails professionally, responding promptly to customer inquiries and resolving issues in a timely manner.
- Provide first-level troubleshooting and resolve customer issues across the product range by asking targeted questions.
- Document complaints and inquiries according to company guidelines.
- Communicate investigation outcomes to customers via phone and in writing.
- Manage and prioritize group mailboxes to ensure timely responses.
- Resolve inquiries and complaints within KPI targets for individuals, team, and company.
- 3rd Level Certificate, Diploma, or Degree in any discipline (preferred: Science, Biomedical, Medical Transcription, Healthcare, Nursing, Engineering).
- Call center or administrative experience also accepted.
- Fluent in Norwegian and English.
- Desirable: Minimum 1 year of experience in a medical/clinical environment or a customer-facing support role, capable of handling technical complaints professionally.
A competitive salary and additional benefits package is available to successful candidates.
This is an exciting opportunity to join a dynamic team and develop your skills and expertise in a supportive and collaborative environment.
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