Senior Client Services Administrator
2 weeks ago
Utmost is hiring a Senior Client Services Administrator within our Customer Operations department in Navan.
Please note, this is a 12-month Fixed Term Contract and is based full-time in our Navan office.
Key Responsibilities Responding to client requests in a timely and professional manner
Triage emails and assigning them to the correct team within agreed SLA
Ensure processing of own tasks within agreed SLA
Meet personal/client service team targets on call handling SLA
Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
Go the extra mile to engage customers
Work closely with other departments to help them better understand clients’ needs
Ensure adherence to policies and procedures across the various products and business lines.
Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
Portray a mind-set of continuous improvement and innovative thinking
Bring ideas and improvements to the table and operate a can-do attitude
Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, Removal of waste, Customer effort
Use initiative for problem solving and identification of improvement measures
Identify opportunities to enhance customer experience
Support the roll out of strategic projects and initiatives as required
Key Requirements A strong customer services background dealing with external customers
Excellent communication and problem solving skills
Excellent English with proficiency in at least a second language (preferably Italian)
Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
Goal-Setting and planning. Well organised and solution orientated individual.
Ability to work in a team
Ability to promote change
Client centric approach with focus on creating the best possible experience
#J-18808-Ljbffr
-
Dublin, Ireland Utmost International Full timeFull details of the job. Vacancy Name Senior Customer Operation Administrator, Client Services Utmost is seeking a Senior Customer Operations Administrator to join our Client Services team in Navan. In this role, you will be responsible for ensuring the efficient and compliant processing of activities across various product lines while maintaining a strong...
-
Client Services Executive
1 day ago
Dublin, Ireland 360 Search Full timeOverview We are recruiting for an independent financial planning firm dedicated to providing personalized financial advice and planning services to our clients. The firm is looking for a proactive and detail-oriented Client Services Executive to join the team and support the delivery of their comprehensive financial planning services. This role will drive...
-
Client Service Executive
3 days ago
Dublin, Ireland Davy Group Full timeAbout usFrom day one, you'll notice there is something special about working at Davy.Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland's future business leaders.Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...
-
Claimsure Client Services Administrator
4 weeks ago
Dublin, Dublin City, Ireland Clanwilliam Group Full timeClanwilliam, a healthcare technology group County Dublin, Ireland Claimsure Sláinte IrelandCompany DescriptionClanwilliam is a leading provider of pharmacy and practice management software.Our technology and services are trusted by tens of thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the...
-
Client Manager, Client Servicing
6 days ago
Dublin, Ireland Vistra Ireland Full timeOverviewIt\'s never been a more exciting time to join Vistra.At Vistra our purpose is progress.We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.We\'re committed...
-
Client Service Executive
7 days ago
Dublin Pike, Ireland Davy Group Full timeAbout us From day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range...
-
Client Service Executive
2 weeks ago
Dublin Pike, Ireland Davy Full timeAbout Us From day one, you'll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland's future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...
-
Client Service Associate
4 weeks ago
Dublin, Dublin City, Ireland Metis Ireland Full timeOverviewJob TitleClient Service Associate (Junior)Job PurposeWorking as part of a world class team at Metis Ireland, the client services team work closely with our team of Financial Planners and Private Client Managers, delivering a World Class and effective service to our clients, at all times in line with our mission and vision.LocationDublinCompetitive...
-
Client Service Associate
4 weeks ago
Dublin, Dublin City, Ireland Metis Ireland Full timeOverviewJob TitleClient Service Associate (Junior)Job PurposeWorking as part of a world class team at Metis Ireland, the client services team work closely with our team of Financial Planners and Private Client Managers, delivering a World Class and effective service to our clients, at all times in line with our mission and vision.LocationDublinCompetitive...
-
Two Senior Client Service Executives
4 weeks ago
Dublin, Dublin City, Ireland Metis Ireland Full timeOverviewJob TitleClient Service Executives: Senior – One vacancy in Limerick and one vacancy in DublinJob PurposeWorking as part of a world class team at Metis Ireland, the client services team work closely with our team of Financial Planners and Private Client Managers, delivering a World Class and effective service to our clients, at all times in line...
