Customer Care Coordinator

3 weeks ago

Maynooth, Ireland Glenveagh Properties plc Full time

Overview Be among the first 25 applicants. At Glenveagh, we build homes and support communities. We are looking for a Customer Care Coordinator to join our Head Office team in Maynooth.
Key Responsibilities & Duties Facilitate the customer care journey from point of completion through to the end of the warranty period
Communicate and liaise with customers via all available channels (email, video chat, telephone or face-to-face) to effectively and efficiently resolve queries/issues
Respond to all customer enquiries in a timely manner and deal with any customer complaints that arise
Accurately log all defects into the defect tracker and issue defects to relevant subcontractors and vendors
Liaise with relevant site teams regarding raised issues and inform teams of recurring complaints
Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
Other ad hoc duties as required by the company
Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies
Requirements Significant experience in a customer care position, managing a high volume of customer queries and complaints
Strong IT skills including MS Office; experience using Zendesk would be an advantage
Experience within the construction/property industry would be a bonus
Excellent communication skills in person, via phone, email or live chat
Our Values Collaborative: Proven ability to work effectively within a team environment
Customer Focused: Strong problem-solving skills with a customer-first mindset
Safety First: Committed to maintaining a safe and inclusive working environment
Can-Do: Proactive and solution-oriented mindset with a willingness to go the extra mile
Innovative: Open to new technologies and methodologies to enhance efficiency and effectiveness
Benefits Competitive salary with regular compensation reviews
Performance-related bonus
Comprehensive health insurance for you and your dependents
Contributory pension scheme
Tax saver travel and bike to work
Paid volunteering days
Continuous Professional development (CPD) programme & funding
Employee Assistance Programme
Long-term illness cover
Life assurance
Family-friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
Employee networks and wellbeing activities
Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting careers@glenveagh.ie.

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