Account Manager, Senior Mid-Market

4 weeks ago

Dublin, Dublin City, Ireland Intercom Full time
What's the opportunity?

As a Mid-Market Account Manager, you will be a key member of the team leading the growth & retention of our existing business in Continental Europe. We're building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

1. Managing the book of existing business to build relationships with Intercom's Mid Market customers ensuring revenue growth and customer retention.
2. Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them.
3. Develop strategic territory plans outlining opportunities for proactive upsell, cross-sell, expansion to new business units, and achieve business goals.
4. Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
5. Collaborate with Customer Success, Solution Engineering, Field Marketing, Product, and by providing customer feedback to drive product innovation.
6. Track and report all key metrics related to customer growth, retention, and Intercom product usage growth.
7. Engage in team development and mentoring.

What skills do I need?

1. 5+ years experience in a closing B2B sales role, Mid-Market/Enterprise experience is an advantage.
2. 3+ years of SaaS selling experience; similar products, CS, CX, CRM background is an advantage.
3. Strong sales skills instincts and track record hitting and exceeding quota consistently.
4. Ability to build and maintain deep client relationships across levels in complex organizations.
5. Demonstrable history of proactive pipeline generation and book of business management.
6. Comfortable and energized operating and problem-solving in a fast-moving organization.
7. Exceptional written, verbal communicator, and efficient presenter via online and in-person meetings with decision makers.
8. Growth mindset, intellectual curiosity, and ambition.
9. Demonstrable history of leadership, with both immediate and cross-functional teammates.

Bonus skills & attributes

1. Practical experience in Value Selling, Command of the Message, MEDDPICC is a strong advantage.
2. Additional European languages are an advantage.

Benefits

We are a well-treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us

1. Competitive salary and equity in a fast-growing start-up.
2. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
3. Regular compensation reviews - we reward great work
4. Pension scheme & match up to 4%.
5. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
6. Open vacation policy and flexible holidays so you can take time off when you need it.
7. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
8. If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
9. MacBooks are our standard, but we also offer Windows for certain roles when needed.

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