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Customer Service Specialist
2 weeks ago
Audi Approved:plus Kilkenny is a leading provider of premium automotive services, committed to delivering exceptional customer experiences. Our team of experts is dedicated to providing top-quality service, ensuring that every customer feels valued and supported.
We are currently seeking a highly skilled Customer Service Specialist to join our team. As a key member of our sales and after-sales department, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the best possible experience when interacting with our dealership.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities. They will be proactive in resolving customer queries, working closely with colleagues to ensure seamless communication and efficient issue resolution.
Responsibilities:
- Act as the first point of contact for customers, responding to queries and concerns in a timely and professional manner.
- Process service bookings, generating relevant documentation and communicating with customers regarding progress and any changes to estimated costs or delivery times.
- Maintain a high level of product knowledge, staying up-to-date with new models and features to effectively communicate with customers.
- Liaise with internal teams, including management, reception, warranty, parts, and sales to ensure smooth communication and efficient issue resolution.
