Hotel Group Reservations Coordinator

2 weeks ago


Dublin, Dublin City, Ireland beBeeGroupReservations Full time €40,000 - €60,000

This leading hotel is recruiting a Group Reservations Supervisor to manage their group reservations function, ensuring an efficient reservations experience.

Key Responsibilities:
  • Track and follow up on every enquiry.
  • Enter groups into Opera correctly with relevant notes, traces, and rates.
  • Coordinate all relevant information/queries in advance with Hotel Operations.
  • Recognize regular and repeat business and ensure special requests are clearly noted for Reception.
  • Complete necessary weekly/monthly group reports.
  • Ensure all filing is completed efficiently and timely.
  • Upsell and recommend the hotel's facilities.
  • Be knowledgeable of hotel market pricing and review pricing appropriately.
  • Implement sell guidelines for groups and coordinate management of group business closely.
  • Pro-actively identify low demand periods and develop a plan to improve performance.
  • Ensure the effective implementation and compliance of company Group Reservations SOP's.
  • Assist with individual reservations as required.
  • Recognize sales leads and pass them on to the Sales office.
Requirements:
  • Excellent communication skills and ability to build relationships with clients
  • Strong organizational skills and attention to detail
  • Able to work under pressure and meet deadlines
  • Familiarity with hotel operations and systems
  • Ability to learn and adapt to new processes
Benefits:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work in a dynamic and fast-paced environment


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